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Webinar

November 2018

Webinar: Where do you slice the cheese? Leveraging the real value of the Swiss Cheese Model to drive down risk

November 9, 2018 at 10:00 AM - 10:45 AM CST

Friday, November 9, 2018 10:00 - 10:45 AM Central Standard Time (CST) The Swiss cheese model of accident causation is a conceptual model that visually represents how a high severity problem is comprised of a system of breakdowns within an organization.  Its value lies in its ability to demonstrate that a problem must pass through “layers of protection” that organizations have already designed and built into their systems and processes.  This webinar will explain the important lessons within the model, address…

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December 2018

Webinar: What’s missing in your RCA Program?

December 7, 2018 at 10:00 AM - 11:00 AM CST

During this FREE 45-minute live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

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Webinar: Introduction to 5-Why for Frontline Professionals

December 14, 2018 at 10:00 AM - 11:00 AM CST

Friday, December 14, 2018 10:00 – 10:45 AM Central Standard Time (CST) Typically, your frontline people are the first to experience problems in your company. Oftentimes small anomalies are overlooked or unreported to management because they seem normal to the frontline - “it always does that.” A thorough incident investigation reveals signals that had been missed for days, months and sometimes even years. There’s a huge amount of frontline information and insight available if a company knows how to access…

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How to avoid arguments and effectively define problems

December 21, 2018 at 10:00 AM - 11:00 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

Find out more »

January 2019

The Important Connection Between RCA and FMEA

January 11, 2019 at 10:00 AM - 11:00 AM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates, and prevents problems.

Find out more »

Can Root Cause Analysis Help with your Weight Loss Goals?

January 25, 2019 at 10:00 AM - 11:00 AM CST

January 25 2019 10:00 am - 11:00 am Central Time (CT) Losing weight is a common resolution people make at the start of a new year. Some people say their weight gain was because they ate too much. Others say they didn’t move enough. In both instances, there’s a cause-and-effect relationship. When discussing a problem, people within your company give different answers to same Why question. This is normal. Organizing all that information into a clear picture that’s been validated…

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February 2019

How Detailed Should a Root Cause Analysis Be?

February 8, 2019 at 10:00 AM - 11:00 AM CST

February 08 2019 10:00 am - 11:00 am Central Time (CT) One of the questions we get often is, “How much detail is enough for my root cause analysis?” Do you want to see the forest or the trees? If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different…

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May 2019

The Important Connection Between RCA and FMEA

May 10, 2019 at 10:00 AM - 10:45 AM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

Find out more »

June 2019

Six Common Errors in Problem Solving

June 6, 2019 at 10:00 AM - 10:45 AM CDT

Organizations apply a variety of tools to solve problems, improve operations and increase reliability—many times without success. Why? More than likely, they make one or a combination of six common errors. Overcoming these errors involves knowing why they happen and how to prevent them. Armed with this knowledge, both employees and managers can improve problem-solving in any organization.

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July 2019

Fishbone Diagram DOs and DON’Ts

July 12, 2019 at 10:00 AM - 10:45 AM CDT

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

Find out more »

September 2019

What’s Missing in Your Root Cause Analysis Program?

September 13, 2019 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

Find out more »

Introduction to Cause Mapping – Effective Root Cause Analysis

September 20, 2019 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

Root Cause Analysis Case Study: The Chernobyl Accident

September 27, 2019 at 10:00 AM - 10:45 AM CDT

September 27 2019 10:00 am - 10:45 am Central Time (CT) On April 26, 1986, reactor #4 at the Chernobyl Power Plant exploded, spreading radioactive contamination that led to severe immediate and long-term effects. During this webinar, we will review how an incident like the Chernobyl disaster can be captured in varying levels of detail. Using basic and detailed Cause Map™ diagrams, the instructor will demonstrate how a complex issue may be broken down into parts in order to create…

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October 2019

The Important Connection Between RCA and FMEA

October 4, 2019 at 10:00 AM - 10:45 AM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

Find out more »

How Detailed Should a Root Cause Analysis Be?

October 11, 2019 at 10:00 AM - 10:45 AM CDT

Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simple, then expand, as needed, into a more complete explanation to reveal a variety of different solutions options.

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Excel Tips & Tricks for Using the Cause Mapping® Template

October 25, 2019 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping® template without having to invest in new expensive, complicated software.

Find out more »

Investigating Workplace Injuries

October 31, 2019 at 10:00 AM - 10:45 AM CDT

This webinar demonstrates the use of the Cause Mapping® method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

Find out more »

November 2019

5-Why DOs and DON’Ts

November 8, 2019 at 10:00 AM - 10:45 AM CST

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include:
• 5-Why Basics and Benefits
• Drawbacks and Misuse of a 5-Why
• Does a 5-Why align with a Cause Map®?

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ASQ RRD Series: Facilitate, Document & Present a Root Cause Analysis: Learn to Diagram with the Second Cursor in Excel

November 14, 2019 at 11:00 AM - 12:00 PM CST

The better an organization gets at explaining its problems, the better it becomes at finding effective solutions. By creating a visual dialogue, a problem-solving facilitator can more easily capture and communicate the specifics of an issue. The ability to lead a clear and thorough root cause analysis is an important career skill for any quality professional. Join Mark Galley as he strives to share root cause analysis facilitation training tips. The webinar will dive into a historical case study as…

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Human Error, Human Performance and Human Factors

November 21, 2019 at 10:00 AM - 10:45 AM CST

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

Find out more »

December 2019

Introduction to Cause Mapping – Effective Root Cause Analysis

December 6, 2019 at 10:00 AM - 10:45 AM CST

December 6 2019 10:00 am - 10:45 am Central Time (CT) Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team…

Find out more »

Root Cause Analysis Case Study: Texas City Refinery Explosion

December 13, 2019 at 10:00 AM - 10:45 AM CST

This webinar shows a simple way a complex incident can be broken down into its different contributing factors. Every investigation, regardless of severity, can begin with a few simple Why questions then expand as needed to thoroughly explain the issue.

Find out more »

January 2020

How A 5-Why Expands Into a Complete Investigation

January 10, 2020 at 10:00 AM - 10:45 AM CST

January 10 2020 10:00 am - 10:45 am Central Time (CT) Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents. Save your spot hbspt.forms.create({ portalId: "2164270", formId:…

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Introduction to Cause Mapping® – Effective Root Cause Analysis

January 17, 2020 at 10:00 AM - 10:45 AM CST

January 17 2020 10:00 am - 10:45 am Central Time (CT) Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team…

Find out more »

Root Cause Analysis Case Study: Loss of the Space Shuttle Challenger

January 24, 2020 at 10:00 AM - 10:45 AM CST

On the morning of January 28, 1986, the Challenger made history as NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents.

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Root Cause Analysis Case Study: Super Bowl Delayed by Power Loss

January 31, 2020 at 10:00 AM - 10:45 AM CST

Super Bowl XLVII in 2013 became a bit more exciting than anticipated when the stadium in New Orleans had a partial loss of power in the third quarter of the football game--delaying the game. In this webinar, we use the Cause Mapping® method of root cause analysis to better understand why the Super Bowl was delayed and determine possible solutions to prevent such a delay in the future.

Find out more »

February 2020

Fishbone Diagram DOs and DON’Ts

February 7, 2020 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

Find out more »

The Important Connection Between RCA and FMEA

February 13, 2020 at 10:00 AM - 10:45 AM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

Find out more »

Risk, Reliability & Root Cause Analysis

February 21, 2020 at 10:00 AM - 10:45 AM CST

This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles.

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Excel Tips & Tricks for Using the Cause Mapping® Template

February 28, 2020 at 10:00 AM - 10:45 AM CST

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

March 2020

How to Avoid Arguments and Effectively Define Problems

March 6, 2020 at 10:00 AM - 10:45 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

Find out more »

Introduction to Cause Mapping® – Effective Root Cause Analysis

March 13, 2020 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

Human Error, Human Performance and Human Factors

March 20, 2020 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

Find out more »

Where Do You Slice the Cheese? Leveraging the real value of the Swiss Cheese Model to drive down risk

March 27, 2020 at 10:00 AM - 10:45 AM CDT

The Swiss cheese model of accident causation is a conceptual model that visually represents how a high severity problem is comprised of a system of breakdowns within an organization.  Its value lies in its ability to demonstrate that a problem must pass through “layers of protection” that organizations have already designed and built into their systems and processes.  This webinar will explain the important lessons within the model, address criticism, and highlight the most important takeaways that are often overlooked.  We will demonstrate how to leverage the valuable lessons the model reveals on risk and reliability into a real-world application for your organization.

Find out more »

April 2020

Live Remote Facilitation: How to Dig Into Problems With the Gold King Mine Example

April 2, 2020 at 10:00 AM - 10:45 AM CDT

The ability to solve problems is a valuable skill. Being able to solve problems remotely is more valuable now than ever before. In our Live Remote Facilitation, one of our ThinkReliability instructors will demonstrate how to facilitate an incident without stepping foot on-site or speaking to someone face-to-face. See how to apply the Cause Mapping® method of root cause analysis immediately to your organization’s incidents with tools you already have–whether your team is working from home, from the office or a combination of the two.

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Cause Mapping & Process Mapping: Connecting Root Cause Analysis and Work Processes Within Your Organization

April 3, 2020 at 10:00 AM - 10:45 AM CDT

Mark Galley will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.

Find out more »

Reduce Your Risk of COVID-19 Infection: How a Cause Map™ Diagram Makes Sense of a Complex Issue

April 8, 2020 at 1:00 PM - 1:45 PM CDT

As COVID-19 continues to spread rapidly, we are inundated with information on this deadly virus and how to avoid becoming infected. As with any complex issue, the ability to thoroughly explain WHY and HOW it occurred can provide a multitude of opportunities for us to mitigate our risk. By understanding how the virus is transmitted and contracted, we can answer questions like

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50 Years After Apollo 13: Learning From What Went Well

April 16, 2020 at 10:00 AM - 10:45 AM CDT

Fifty years ago this week, an explosion on the Apollo 13 spacecraft shifted its mission from a moon landing to a rescue. Made famous in a movie starring Tom Hanks as Commander Jim Lovell, the three astronauts aboard the damaged spacecraft and the NASA team on Earth had to employ creative problem-solving strategies… and quickly. “You sit back and find out what you have to work with and who can help you do the work,” Lovell said. Although the situation was dire, an impressive feat of ingenuity, teamwork and leadership led to the crew’s safe return to Earth on April 17, 1970 in what NASA later called, “a successful failure.” This 45-minute case study webinar will use firsthand insights from former NASA employees to explore how understanding the cause-and-effect relationships within an incident can reveal additional effective solution opportunities and work process improvements.

Find out more »

Excel Tips & Tricks for Using the Cause Mapping® Template

April 17, 2020 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

Introduction to Cause Mapping® – Effective Root Cause Analysis

April 24, 2020 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

Live Remote Facilitation: Manufacturing Robot Injury (Client-Submitted)

April 30, 2020 at 10:00 AM - 10:45 AM CDT

The ability to solve problems is a valuable skill. Being able to solve problems remotely is more valuable now than ever before. In our Live Remote Facilitation, instructor and facilitator Renata Martinez works through a conveyor system injury submitted by a client—without stepping foot on-site or speaking to anyone face-to-face. In fact, the client will be interviewed live, during the session, to demonstrate the effectiveness of remote problem-solving.

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May 2020

Forget Human Error. Focus on this instead…

May 1, 2020 at 10:00 AM - 10:45 AM CDT

During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err.

Find out more »

Investigating Workplace Injuries

May 8, 2020 at 10:00 AM - 10:45 AM CDT

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

Find out more »

What’s Missing in Your Root Cause Analysis Program?

May 15, 2020 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

Find out more »

5-Why DOs and DON’Ts

May 29, 2020 at 10:00 AM - 10:45 AM CDT

5-Whys is a widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

Find out more »

June 2020

How to Avoid Arguments and Effectively Define Problems

June 5, 2020 at 10:00 AM - 10:45 AM CDT

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

Find out more »

Defining and Investigating a Near Miss

June 12, 2020 at 10:00 AM - 10:45 AM CDT

A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together. In this webinar, attendees will learn how to: Define the incident and its potential Investigate a near-miss with cause-and-effect thinking Mitigate the risk of a similar or more severe incident occurring Add detail to an investigation to…

Find out more »

Excel Tips & Tricks for Using the Cause Mapping® Template

June 19, 2020 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

What Does a Complete Cause Map RCA Investigation File Look Like?

June 25, 2020 at 10:00 AM - 10:45 AM CDT

During this 45 minute webinar, we are going to show you how to get the most out of your Cause Mapping Template when it comes to documenting a COMPLETE investigation. In addition to the Cause Map, a complete investigation can include a timeline, visual aids such as photos and diagrams, and a detailed action plan. Using an actual incident, we will demo what a complete Cause Mapping Investigation file contains. We’ll also send you a copy of the Cause Map file to reference during your future Cause Map investigations.

Find out more »

July 2020

Checklist Basics – A Key to Error Reduction

July 10, 2020 at 10:00 AM - 10:45 AM CDT

Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.

Find out more »

Introduction to Cause Mapping® – Effective Root Cause Analysis

July 24, 2020 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

August 2020

Facilitation Tip: Productive Conversations with Multidisciplinary Teams

August 28, 2020 at 10:00 AM - 10:45 AM CDT

This free webinar explains how to facilitate an investigation with a multidisciplinary team and provides some helpful documentation tips you can begin applying in your group. When a big problem happens there’s a lot of information that needs to be collected. It may involve multiple people from different groups. Typically, there’s not one person who knows all the various pieces. Each person may see the problem from their own point of view, but a thorough root cause analysis reveals how all the parts fit together.

Find out more »

September 2020

What’s Missing in Your Root Cause Analysis Program?

September 18, 2020 at 10:00 AM - 10:45 AM CDT

During this FREE live webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

Find out more »

October 2020

5-Why DOs and DON’Ts

October 2, 2020 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

Find out more »

Cause Mapping & Process Mapping: Connecting Root Cause Analysis and Work Processes Within Your Organization

October 9, 2020 at 10:00 AM - 10:45 AM CDT

Mark Galley will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.

Find out more »

Introduction to Cause Mapping® – Effective Root Cause Analysis

October 16, 2020 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

Forget Human Error. Focus on this instead…

October 23, 2020 at 10:00 AM - 10:45 AM CDT

During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err.

Find out more »

How to conduct a root cause analysis of an incident with multiple factors – NYC helicopter crash Case Study

October 30, 2020 at 10:00 AM - 10:45 AM CDT

On March 11, 2018, a sightseeing helicopter lost power and came down in the East River in New York City. The pilot survived, but all five passengers drowned. It’s a tragic example of how multiple factors come together to produce a disaster. The webinar shows each slice in the Swiss Cheese accident model. We’ll explain the unfortunate way in which different details connected within this horrible issue. Each webinar attendee will receive a two-page PDF with (4) 5-Whys and a 15-Why Cause Map. It’s based on the National Transportation Safety Board (NTSB) preliminary report.

Find out more »

November 2020

Investigating Workplace Injuries

November 6, 2020 at 10:00 AM - 10:45 AM CST

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

Find out more »

Introduction to Cause Mapping® – Effective Root Cause Analysis

November 13, 2020 at 10:00 AM - 10:45 AM CST

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

How A 5-Why Expands Into a Complete Investigation

November 20, 2020 at 10:00 AM - 10:45 AM CST

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

Find out more »

December 2020

How to Avoid Arguments and Effectively Define Problems

December 4, 2020 at 10:00 AM - 10:45 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

Find out more »

5-Why DOs and DON’Ts

December 11, 2020 at 10:00 AM - 10:45 AM CST

5-Why is a widely known problem-solving tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

Find out more »

Risk, Reliability & Root Cause Analysis

December 18, 2020 at 10:00 AM - 10:45 AM CST

Join Mark Galley for this FREE live Webinar on one of our most popular topics. This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis.

Find out more »

January 2021

Human Error, Human Performance and Human Factors

January 8 at 10:00 AM - 10:45 AM CST

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

Find out more »

What You Need to Know About the Cause Mapping® Template

January 15 at 10:00 AM - 10:45 AM CST

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

Find out more »

Lessons Learned from the Loss of the Space Shuttle Challenger

January 22 at 10:00 AM - 10:45 AM CST

On the morning of January 28, 1986, during the tenth flight of Space Shuttle Challenger, NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents.

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5-Why DOs and DON’Ts

January 29 at 10:00 AM - 10:45 AM CST

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

Find out more »

February 2021

Fishbone Diagram DOs and DON’Ts

February 5 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes, and discover effective solutions.

Find out more »

Investigating Workplace Injuries

February 23 at 1:00 PM - 1:45 PM CST

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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Excel Tips & Tricks for Using the Cause Mapping® Template

February 26 at 10:00 AM - 10:45 AM CST

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

March 2021

How Detailed Should a Root Cause Analysis Be?

March 5 at 10:00 AM - 10:45 AM CST

One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved.
Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simple, then expand, as needed, into a more complete explanation to reveal a variety of different solutions options.

Find out more »

Healthcare Case Study – Wrong-Site Surgeries

March 12 at 10:00 AM - 10:45 AM EST

Healthcare facilities are coming under increased scrutiny for medical errors, including “never events” as developed by the National Quality Forum. The Cause Mapping method of root cause analysis can be used to determine what went wrong and how to fix it in the case of medical errors, AND to prevent these errors from happening in the first place. Join us for a FREE Webinar as we discuss the causes and solutions of wrong-site surgeries (one of the “never events”) including case studies of actual wrong-site surgeries. This webinar will provide useful information to medical practitioners and administrators alike.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

March 19 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

April 2021

Creating and Using Cumulative Cause Map™ Diagrams for Multiple Failures

April 9 at 10:00 AM - 10:45 AM CDT

While most Cause Map™ diagrams are built to investigate one specific issue, a Cumulative Cause Map™ diagram provides a way to collect multiple failures on one map. The basics of cause-and-effect remain the same for a Cumulative Map, but the analysis builds a little differently. This webinar will show the basics of building a Cumulative Cause Map™ diagram as well as different ways organizations can use them.

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Risk, Reliability & Root Cause Analysis

April 23 at 10:00 AM - 10:45 AM CDT

This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles.

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Root Cause Analysis Case Study – Concorde Crash

April 30 at 10:00 AM - 10:45 AM CDT

On July 25, 2000, a Concorde Supersonic jet crashed near Paris, France killing all 109 people on board in addition to four on the ground. A tire on the left side disintegrated while the aircraft was accelerating during take-off and struck the underside of the wing, rupturing a fuel tank. Fuel poured from the tank and ignited. The Concorde had already reached a velocity where it could not stop safely by the end of the runway, so it lifted off the runway with flames hanging from the left wing. This webinar will discuss the causes of the disaster, including several specific lessons on risk, reliability and root cause analysis that can be applied within your organization.

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May 2021

Slips, Trips and Falls: Understanding the Causes to Prevent Incidents

May 7 at 10:00 AM - 10:45 AM CDT

According to the U.S. Bureau of Labor Statistics, falls account for one-fourth of all reported injury claims. Slips, trips and falls are also the second-leading cause of accidental death at work with about 16 fatalities per week (almost 850 per year). Only motor vehicle fatalities are higher. Just as defensive driving helps reduce the risk of vehicle accidents, defensive walking strategies, such as keep your eyes on the path, staying clear of objects and using the handrail, can be used to reduce the risk of falling. By knowing the causes of a fall, we can work to put in place risk reduction strategies to prevent a fall from happening. This webinar demonstrates the use of the Cause Mapping® method of root cause analysis to investigate and prevent slips, trips and falls to ultimately reduce the number of injuries in the workplace.

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Forget Human Error. Focus on this instead…

May 21 at 10:00 AM - 10:45 AM CDT

During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err.

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June 2021

The Important Connection Between RCA and FMEA

June 4 at 10:00 AM - 10:45 AM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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Excel Tips & Tricks for Using the Cause Mapping® Template

June 11 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

Defining and Investigating a Near Miss

June 18 at 10:00 AM - 10:45 AM CDT

A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together.

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July 2021

How A 5-Why Expands Into a Complete Investigation

July 9 at 10:00 AM - 10:45 AM CDT

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

July 16 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

What You Need to Know About the Cause Mapping® Template

July 23 at 10:00 AM - 10:45 AM CDT

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

Find out more »

August 2021

How Detailed Should a Root Cause Analysis Be?

August 6 at 10:00 AM - 10:45 AM CDT

Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.

Find out more »

Risk, Reliability & Root Cause Analysis

August 13 at 10:00 AM - 10:45 AM CDT

Join Mark Galley for this FREE live Webinar on one of our most popular topics. This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis.

Find out more »

What’s Missing in Your Root Cause Analysis Program?

August 27 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

Find out more »

September 2021

5-Why DOs and DON’Ts

September 3 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

Find out more »

Introduction to Cause Mapping® – Effective Root Cause Analysis

September 10 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

How Detailed Should a Root Cause Analysis Be?

September 17 at 10:00 AM - 10:45 AM CDT

Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved.
Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.

Find out more »

Using the Process Map to Lead a More Effective RCA Investigation

September 24 at 10:00 AM - 10:45 AM CDT

High-reliability organizations (HRO) rely on highly reliable work processes. When a problem occurs, your investigation reveals opportunities to improve work processes. Unfortunately, many investigations fall short of this important connection with a simple explanation like “procedure needs improvement.” This explanation is NOT specific or effective at revealing actionable solutions to reduce risk. This webinar will show you how an effective investigation must focus on breakdowns in your work processes and how to use the process map as an effective tool to drive this critical discussion.

Find out more »

October 2021

Cause Mapping & Process Mapping: Connecting Root Cause Analysis and Work Processes Within Your Organization

October 1 at 10:00 AM - 10:45 AM CDT

Our ThinkReliablity instructor will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.

Find out more »

Excel Tips & Tricks for Using the Cause Mapping® Template

October 15 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

Checklist Basics – A Key to Error Reduction

October 22 at 10:00 AM - 10:45 AM CDT

Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.

Find out more »

Human Error, Human Performance and Human Factors

October 29 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

Find out more »

November 2021

What You Need to Know About the Cause Mapping® Template

November 5 at 10:00 AM - 10:45 AM CDT

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

Find out more »

What’s Missing in Your Root Cause Analysis Program?

November 12 at 10:00 AM - 10:45 AM CST

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

Find out more »

Forget Human Error. Focus on this instead…

November 19 at 10:00 AM - 10:45 AM CST

We are all human and therefore must acknowledge that as humans, we are prone to making mistakes. Labeling a problem simply as a case of “Human Error” is self-evident and shortsighted. Most concerning is that it misleads you from the ultimate purpose of your investigation. Instead, we are stuck with generic action items such as "Don't mess up," "Be more careful," or "Follow the procedure" that do little to reduce risk. If you have seen any of these as an output from an investigation then you are all too familiar with this shortcoming.

Find out more »

December 2021

Fishbone Diagram DOs and DON’Ts

December 3 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

Find out more »
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