Join us for the next Cause Mapping Root Cause Analysis Public Workshop in HOUSTON, TX on September 26-28

Cause Mapping Root Cause Analysis Online Workshop
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Cause Mapping Root Cause Analysis Online Workshop
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Duration: 10 Hours

This course is divided into 4 modules totaling 10 hours of live training. The first three modules are 3 hours each and will cover all of the material. The fourth module is a unique Case Study review with the instructor providing feedback on Cause Maps the attendees have worked since the training. This final session serves as an opportunity to practice what you’ve learned on your problem.The Module 4 Case Study review is typically scheduled a week or two following Modules 1-3. This module is often recognized as the most beneficial exercise of the course.

Bring Cause Mapping® Root Cause Analysis training to your site

Schedule a workshop at your location to train your team on how to lead, facilitate, and participate in a root cause analysis investigation.


How it works
Detailed course agenda
Online Workshop FAQs

Our online workshop has been developed to provide the same caliber of training as our live in-person public course. This is achieved through a combination of:

  • Live interactive lectures
  • Application exercises
  • Self study and homework assignments (completed outside of the live sessions)
  • Assessments
  • Comprehensive case study exercise on a problem you designate

The Cause Mapping Online Workshop is divided into 4 live instructor-led modules using the Adobe Connect Platform. The Adobe platform allows us to take advantage of a mix of training tools (polls, lecture, case studies, Q&A, assessments, and exercises) to enhance the interaction and achieve the learning objectives. Before your first module, you will receive an enrollment packet that includes a workbook and other tools needed to participate in the workshop, along with a username and log-in to access the training sessions and download student resources.

At the scheduled time of your training module, simply click on the provided link to join the session. For the audio portion, you will have the option of listening via your computer speakers, or you can also dial into a conference bridge via telephone (recommended). During the training sessions, you will be encouraged to participate via:

  • Workbook exercises
  • Online polls
  • Question and answer (via chat or over the phone)
  • Assessments to verify learning objectives
  • Shared experiences from other students
  • Excel documentation exercise (using the Cause Mapping Template)
  • One-on-one review of your case study exercise

Between the modules, additional self-study exercises and activities are assigned to further enhance your knowledge and grasp of the material.

Module 1 – Cause Mapping Fundamentals

The first module consists of lecture and exercises to introduce the Cause Mapping approach, review principles and concepts, and practice the mechanics of Cause Mapping. Additional exercises are assigned for self-study following the module.

Module 2 – Facilitating a Complete Investigation

The second module focuses on how to incorporate the Cause Map within a complete and comprehensive investigation. It addresses evidence collection and documentation, facilitation techniques, and getting participation through a prevention focus. The module will also show you when and how to incorporate other useful investigation tools such as timelines, diagrams, photos, and process maps.

Module 3 – Documentation & Other Applications

The third module focuses on the documentation skills needed to effectively investigate a problem. The module utilizes hands-on practice to help develop documentation skills. Each attendee must have Microsoft Excel on their computer to practice the tips and lessons during the module.

Module 4 – Case Study Application and Review

The final module is designed to provide feedback on a Cause Mapping Investigation conducted by the attendee. Once Module 3 is completed, the attendee will identify a problem within their organization to investigate, applying what was learned. ThinkReliability will assign an instructor to coach and provide feedback as the attendee works through the problem. The ThinkReliability coach will coordinate a time to review the incident online once it is ready. It is recommended that this exercise be completed within 2 weeks of attending Module 3. This module is often cited as the most valuable exercise within the workshop as attendees receive personalized feedback on a real world problem in their organizations.

How does the online workshop compare to the 3-day Cause Mapping for Facilitators + Documentation Workshop?

The Cause Mapping Online Workshop has been developed to achieve the same objectives as the in-person workshop. This is accomplished through lecture, practice exercises, case studies, question and answer sessions, and shared experiences from other students. In fact, the online venue provides some unique opportunities that aren't feasible in the classroom setting, such as live instant polls, breaks between modules for self study, and the ability to incorporate a final case study exercise.

What are the different ways to listen to the training modules? Is one better than the other?

As an attendee, you have two options to listen to the training modules. You can dial into the conference line from your telephone or you can listen via your computer speakers or headphones. If you have a choice, dialing into the conference line via a telephone is the best option for two reasons. #1: Voice over the internet requires more bandwidth, which will sometimes affect the quality of the audio. #2: While everyone will be encouraged to interact via a chat window, those on the conference line will also have the option of asking and answering questions over the conference bridge. Please note that the conference number is a long-distance US phone number. If this will affect your ability to connect, let us know and we can provide some alternate solutions to long distance and international dialing.

Will I have any problems connecting to the training platform for the modules?

Once you enroll in the workshop, you will be provided a unique Join URL to access the sessions. Click on this link to test your computer.

What if I miss one of the training modules?

While we highly recommend attending the live sessions, if you happen to miss one of the modules, you can request access to a video recording of the session. Of course the disadvantage is that you won't be able to ask questions and engage with the instructor while watching the recording.

You mention self-study exercises, how much time do I need to plan to complete these?

As with any training session, you will get out of it what you put in. The self-study exercises are designed to enhance your understanding and application of the material. For the average student, you should plan about 30 minutes to 1 hour of additional course work between each of the first three modules. The amount of work needed for the final case study exercise will depend on the complexity of the problem you select.

What if we don't have any problems to investigate for Module 4?

If you currently don't have a problem to use for Module 4, there are several other options. You can select a past problem that has already been investigated. If you still lack any good options, you can also select a historical incident, or we can provide a case study example that we have created for our workshops. The purpose of the final case study exercise is to apply everything that you've learned, so we recommend completing it even if you don’t have a problem to investigate within your organization.

Can I schedule a Cause Mapping Online Workshop for my organization?

Absolutely. We have been delivering company-specific online workshops for many years. Company-specific workshops offer several advantages:

  • We can focus on applying the approach within your organization
  • Examples and case studies are industry specific
  • We can customize the workshop to meet specific needs and objectives
  • Module 4 is hosted as a group session for others to learn from the client case studies
  • Significant savings in cost/person

Request a quote online or call us for more information at 281-412-7766.

You can also attend a Cause Mapping Root Cause Analysis Online Public Workshop
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This workshop is also offered in a Public Workshop format online each month.  Select a date below to register:

Oct 31

Cause Mapping Root Cause Analysis Online Workshop – October 31-November 2

October 31 at 12:00 PM - November 2 at 3:00 PM CDT
Dec 12

Cause Mapping Root Cause Analysis Online Workshop – December 12-14

December 12 at 12:00 PM - December 14 at 3:00 PM CST

Bring Cause Mapping® Root Cause Analysis training to your site

Schedule a workshop at your location to train your team on how to lead, facilitate, and participate in a root cause analysis investigation.