Cause Mapping Certified Facilitator Program
- - - - - - - - - - - - - -

This program was created in response to a need for a standard in leading complex incident investigations. It provides the skills and training for individuals with knowledge of Cause Mapping looking to become experts for solving real-world problems. However, like any other skill, proficiency comes with practice, application, and mentoring. Cause Mapping Certification fills that void. It is a “hands-on” program designed to develop expertise in facilitating and investigating problems using the Cause Mapping method. Applicants are put through the same standards that we would require from a ThinkReliability consultant.

We are often asked, “Who is the ideal candidate?” Here are some essential characteristics for someone considering the Cause Mapping Certified Facilitator Program. If you find that you (or your employee) has most of these characteristics, you are likely a good fit.

• They like problem solving.
• They are naturally inquisitive.
• They are detail oriented.
• They work well with people.
• They listen.
• They strive to understand your organization’s work processes.
• They are interested in Excel drawing tools.
• They are organized.
• They have an open mind.
• They do not have to be a subject matter expert.

Cause Mapping Facilitator Certification requires a strong commitment and considerable time investment from the potential candidate. First, the applicant must be accepted into the Certification Program by meeting all prerequisites. Upon acceptance, the candidate will be enrolled in an online Cause Mapping for Facilitators + Documentation Workshop to improve your skills in problem solving, incident investigation, root cause analysis and risk mitigation. (Unless candidate has already previously taken the workshop either online or in-person at a public workshop or a private workshop held at their facility). The candidate will be assigned a specific ThinkReliability Instructor who will work one-on-one as a coach, instructor, and mentor.

All of the sessions with your Instructor are hosted one-on-one via an online meeting platform and scheduled at times agreed upon by both Candidate and Instructor. The sessions may consist of methodology review, demonstration and practice of Excel tips and tricks, and incident coaching and feedback.

Due to the commitment and work necessary to achieve certification, we have identified strict criteria for an applicant to be accepted. This is a very effective and rewarding program for those who have a strong desire to improve their investigation skills. In other words, if you are applying because you were told to, this program is not a good fit for you. To be accepted, you must meet the following requirements:

1. Complete the Certification application form
2. Provide an example Cause Map that you have worked
3. Obtain a signed agreement letter from company management outlining expectations
4. Provide a signed non-disclosure agreement for ThinkReliability to participate on client-specific incidents (if applicable)

Download our brochure to learn more