Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on October 26-28!

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ThinkReliability

281-412-7766|www.thinkreliability.com

September 2021

Using the Process Map to Lead a More Effective RCA Investigation

September 24 at 10:00 AM - 10:45 AM CDT

High-reliability organizations (HRO) rely on highly reliable work processes. When a problem occurs, your investigation reveals opportunities to improve work processes. Unfortunately, many investigations fall short of this important connection with a simple explanation like “procedure needs improvement.” This explanation is NOT specific or effective at revealing actionable solutions to reduce risk. This webinar will show you how an effective investigation must focus on breakdowns in your work processes and how to use the process map as an effective tool to drive this critical discussion.

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October 2021

Cause Mapping & Process Mapping: Connecting Root Cause Analysis and Work Processes Within Your Organization

October 1 at 10:00 AM - 10:45 AM CDT

Our ThinkReliablity instructor will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.

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How Work Process & RCA Connect Into a Complete Approach Online Short Course

October 7 at 1:00 PM - 3:00 PM CDT

Work processes within your organization should be closely coupled with your problem-solving programs. A problem should be viewed as a signal that indicates where process improvements are needed. This alignment allows leadership and frontline personnel to work together to address safety incidents, operational problems, equipment failures and procedural deficiencies. Building a Cause Map™ diagram reveals the causes that contributed to the problem—revealing effective solutions and identifying specific work processes that need to be changed. From there, process maps clarify work processes that, ultimately, lead to improved human performance. This short course explains how organizations can improve the problem-solving process and make specific, actionable work process improvements

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Excel Tips & Tricks for Using the Cause Mapping® Template

October 15 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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Checklist Basics – A Key to Error Reduction

October 22 at 10:00 AM - 10:45 AM CDT

Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.

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Cause Mapping Root Cause Analysis Online Workshop – October 26 – 28

October 26 at 12:00 PM - October 28 at 3:00 PM CDT

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

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Process Mapping 101 Online Short Course – October 28

October 28 at 1:00 PM - 3:00 PM CDT

Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

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Human Error, Human Performance and Human Factors

October 29 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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November 2021

What You Need to Know About the Cause Mapping® Template

November 5 at 10:00 AM - 10:45 AM CDT

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

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What’s Missing in Your Root Cause Analysis Program?

November 12 at 10:00 AM - 10:45 AM CST

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

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How to Investigate: Procedure Not Followed Online Short Course- November 12

November 12 at 1:00 PM - 3:00 PM CST

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem.

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Cause Mapping Root Cause Analysis Online Workshop – November 16 – 18

November 16 at 12:00 PM - November 18 at 3:00 PM CST

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

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Root Cause Analysis 101 Online Short Course – November 18

November 18 at 1:00 PM - 3:00 PM CST

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

In this online short course, you will learn:

What RCA is and how to use it effectively to solve day-to-day and catastrophic problems
The difference between categorizing and analyzing a problem
About the use and evolution of common tools like 5 Whys, Fishbone Diagrams and logic trees
How to document and present your own RCA investigations

This course is for managers, technical leads and frontline problem solvers interested in understanding how to improve your problem-solving culture. It applies across industries from manufacturing to energy to healthcare to IT.

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Forget Human Error. Focus on this instead…

November 19 at 10:00 AM - 10:45 AM CST

We are all human and therefore must acknowledge that as humans, we are prone to making mistakes. Labeling a problem simply as a case of “Human Error” is self-evident and shortsighted. Most concerning is that it misleads you from the ultimate purpose of your investigation. Instead, we are stuck with generic action items such as "Don't mess up," "Be more careful," or "Follow the procedure" that do little to reduce risk. If you have seen any of these as an output from an investigation then you are all too familiar with this shortcoming.

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December 2021

Fishbone Diagram DOs and DON’Ts

December 3 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

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How to Investigate: Human Error Online Short Course – December 3

December 3 at 1:00 PM - 3:00 PM CST

The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

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Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX – December

December 7 - December 9
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.

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5-Why DOs and DON’Ts

December 10 at 10:00 AM - 10:45 AM CST

A widely known tool that is regularly misused.
An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include:
• 5-Why Basics and Benefits
• Drawbacks and Misuse of a 5-Why
• Does a 5-Why align with a Cause Map®?

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Cause Mapping Root Cause Analysis Online Workshop – December 14 – 16

December 14 at 12:00 PM - December 16 at 3:00 PM CST

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

Find out more »

5-Why Cause Mapping Root Cause Analysis Online Short Course – December 16

December 16 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

December 17 at 10:00 AM - 10:45 AM CST

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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January 2022

The Important Connection Between RCA and FMEA

January 14, 2022 at 10:00 AM - 10:45 AM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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Defining and Investigating a Near Miss

January 21, 2022 at 10:00 AM - 10:45 AM CST

A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together.

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Cause Mapping® Root Cause Analysis Refresher Online Short Course – Jan 21

January 21, 2022 at 1:00 PM - 3:00 PM CST

How long has it been since your last training with ThinkReliability? In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. We will review Cause Mapping concepts and conventions, the basics of cause and effect thinking, cause-and-effect fundamental relationships and common errors by facilitators. The session will culminate into a case study that brings all the pieces together.
Who should attend?
The focus of this course is to refamiliarize attendees with the Cause Mapping method and provide an opportunity for attendees to ask method application questions. Prior Cause Mapping workshop attendance is recommended.

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Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX – January

January 25, 2022 - January 27, 2022
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.

Find out more »

Lessons Learned from the Loss of the Space Shuttle Challenger

January 28, 2022 at 10:00 AM - 10:45 AM CST

On the morning of January 28, 1986, during the tenth flight of Space Shuttle Challenger, NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents.

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February 2022

What You Need to Know About the Cause Mapping® Template

February 4, 2022 at 10:00 AM - 10:45 AM CST

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

Find out more »

FMEA 101 Online Short Course – February 4

February 4, 2022 at 1:00 PM - 3:00 PM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur, so specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future in an effort to identify what actions should be taken to prevent it. RCA is reactive, and FMEA is proactive. Connecting the two approaches can improve how your organization analyzes, documents, communicates and prevents problems.
In this online short course, you’ll learn:
The importance of cause-and-effect thinking for understanding and preventing incidents.The 10 steps of conducting a conventional FMEA.How a system breaks out into its parts.How RCA and FMEA connect into a cumulative Cause Map™ diagram—a tool that captures the different failure modes over the life of a system.

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