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September 2020

Root Cause Analysis 101 Online Short Course

September 25 at 10:00 AM - 12:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

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October 2020

High-Reliability Leadership Online Short Course

October 1 at 1:00 PM - 3:00 PM CDT

High-reliability organizations (HROs) are high-quality operations that are relatively error-free over long periods of time. A “layers of protection” approach helps mitigate risk and reinforce a prevention culture in order to become a high-reliability organization. This course is intended for those interested in improving the reliability of their organization by establishing a systematic approach for investigating and preventing problems in their department or across their business unit.

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5-Why DOs and DON’Ts

October 2 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – Oct 8

October 8 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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Cause Mapping & Process Mapping: Connecting Root Cause Analysis and Work Processes Within Your Organization

October 9 at 10:00 AM - 10:45 AM CDT

Mark Galley will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.

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Process Mapping 101 Online Short Course – Oct 15

October 15 at 1:00 PM - 3:00 PM CDT

When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

October 16 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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How Work Process & RCA Connect Into a Complete Approach Online Short Course

October 16 at 1:00 PM - 3:00 PM CDT

Work processes within your organization should be closely coupled with your problem-solving programs. A problem should be viewed as a signal that indicates where process improvements are needed. This alignment allows leadership and frontline personnel to work together to address safety incidents, operational problems, equipment failures and procedural deficiencies.

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Cause Mapping Root Cause Analysis Online Workshop – October

October 20 at 12:00 PM - October 22 at 3:00 PM CDT

**Registration for our October 20-22 workshop is currently full. Join our waitlist using the form below to be notified via email if spots open up before next week, or please feel free to register for your spot in our November or December Cause Mapping Root Cause Analysis Online workshop. Please call our office at 281-412-7766 if you have any questions.** Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first…

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Root Cause Analysis 101 Online Short Course – Oct 22

October 22 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

Find out more »

Forget Human Error. Focus on this instead…

October 23 at 10:00 AM - 10:45 AM CDT

During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err.

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How to Investigate: Procedure Not Followed Online Short Course – Oct 29

October 29 at 1:00 PM - 3:00 PM CDT

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation.

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How to conduct a root cause analysis of an incident with multiple factors – NYC helicopter crash Case Study

October 30 at 10:00 AM - 10:45 AM CDT

On March 11, 2018, a sightseeing helicopter lost power and came down in the East River in New York City. The pilot survived, but all five passengers drowned. It’s a tragic example of how multiple factors come together to produce a disaster. The webinar shows each slice in the Swiss Cheese accident model. We’ll explain the unfortunate way in which different details connected within this horrible issue. Each webinar attendee will receive a two-page PDF with (4) 5-Whys and a 15-Why Cause Map. It’s based on the National Transportation Safety Board (NTSB) preliminary report.

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How to Investigate: Human Error Online Short Course – Oct 30

October 30 at 1:00 PM - 3:00 PM CDT

The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.

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November 2020

Cause Mapping Root Cause Analysis Online Workshop – November 3-5

November 3 at 12:00 PM - November 5 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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How to Investigate: Safety Incidents Online Short Course – Nov 5

November 5 at 1:00 PM - 3:00 PM CST

In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. Every organization wants to avoid injuries. From minor cuts and bruises to even loss of life, every safety investigation, regardless of severity, has specific elements that should be included. The objective of every investigation is to identify specific changes in the work process to prevent similar issues form occurring in the future. To do this, organizations need a defined workflow for conducting complete safety investigations.

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Investigating Workplace Injuries

November 6 at 10:00 AM - 10:45 AM CST

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

November 13 at 10:00 AM - 10:45 AM CST

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

Cause Mapping Root Cause Analysis Online Workshop – November 17-19

November 17 at 12:00 PM - November 19 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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How A 5-Why Expands Into a Complete Investigation

November 20 at 10:00 AM - 10:45 AM CST

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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