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February 2020

Fishbone Diagram DOs and DON’Ts

February 7 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

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Cause Mapping Root Cause Analysis Online Workshop – February

February 11 at 12:00 PM - February 13 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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The Important Connection Between RCA and FMEA

February 13 at 10:00 AM - 10:45 AM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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Risk, Reliability & Root Cause Analysis

February 21 at 10:00 AM - 10:45 AM CST

This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles.

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Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop – Dallas TX

February 25 - February 27
DoubleTree by Hilton Hotel Dallas – Market Center, 2015 Market Center Blvd
Dallas, TX 75207 United States

Location: DoubleTree by Hilton Hotel Dallas - Market Center 2015 Market Center Blvd, Dallas, TX 75207 The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping template in Excel to capture and document…

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Excel Tips & Tricks for Using the Cause Mapping® Template

February 28 at 10:00 AM - 10:45 AM CST

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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Presenting Your Cause Map™ Investigation Findings Online Short Course

February 28 at 1:00 PM - 3:00 PM CST

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map diagram to your colleagues or managers.

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March 2020

How to Avoid Arguments and Effectively Define Problems

March 6 at 10:00 AM - 10:45 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course

March 12 at 1:00 PM - 3:00 PM CDT

Details Topic: 5-Why Cause Mapping® Root Cause Analysis Online Short Course Duration: 2 hours CEUs: 0.2 Cost: $179* The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions. Attendees learn: • the DOs and DON’Ts of 5-Whys • how to avoid problem miscommunications • the important role of…

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Introduction to Cause Mapping® – Effective Root Cause Analysis

March 13 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Human Error, Human Performance and Human Factors

March 20 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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Cause Mapping Root Cause Analysis Online Workshop – March

March 24 at 12:00 PM - March 26 at 3:00 PM CDT

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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The Relationship Between Root Cause Analysis and FMEA Online Short Course

March 24 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur, so specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future in an effort to identify what actions should be taken to prevent it. RCA is reactive, and FMEA is proactive. Connecting the two approaches can improve how your organization analyzes, documents, communicates and prevents problems.

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Investigating Human Error Online Short Course

March 26 at 1:00 PM - 3:00 PM CDT

The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.

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Where Do You Slice the Cheese? Leveraging the real value of the Swiss Cheese Model to drive down risk

March 27 at 10:00 AM - 10:45 AM CDT

The Swiss cheese model of accident causation is a conceptual model that visually represents how a high severity problem is comprised of a system of breakdowns within an organization.  Its value lies in its ability to demonstrate that a problem must pass through “layers of protection” that organizations have already designed and built into their systems and processes.  This webinar will explain the important lessons within the model, address criticism, and highlight the most important takeaways that are often overlooked.  We will demonstrate how to leverage the valuable lessons the model reveals on risk and reliability into a real-world application for your organization.

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High-Reliability Leadership Online Short Course

March 27 at 1:00 PM - 3:00 PM CDT

High-reliability organizations (HROs) are high-quality operations that are relatively error-free over long periods of time. A “layers of protection” approach helps mitigate risk and reinforce a prevention culture in order to become a high-reliability organization. This course is intended for those interested in improving the reliability of their organization by establishing a systematic approach for investigating and preventing problems in their department or across their business unit.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course

March 31 at 10:00 AM - 12:00 PM CDT

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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April 2020

How to Investigate ‘Procedure Not Followed’ Online Short Course

April 1 at 1:00 PM - 3:00 PM CDT

Details Topic: How to Investigate 'Procedure Not Followed' Online Short Course Duration: 2 hours CEUs: 0.2 Cost: $179* During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great…

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Live Remote Facilitation: How to Dig Into Problems With the Gold King Mine Example

April 2 at 10:00 AM - 10:45 AM CDT

The ability to solve problems is a valuable skill. Being able to solve problems remotely is more valuable now than ever before. In our Live Remote Facilitation, one of our ThinkReliability instructors will demonstrate how to facilitate an incident without stepping foot on-site or speaking to someone face-to-face. See how to apply the Cause Mapping® method of root cause analysis immediately to your organization’s incidents with tools you already have–whether your team is working from home, from the office or a combination of the two.

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Root Cause Analysis 101 Online Short Course

April 2 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

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