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February 2021

Fishbone Diagram DOs and DON’Ts

February 5 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes, and discover effective solutions.

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Cause Mapping Root Cause Analysis Online Workshop – February 9-11

February 9 at 12:00 PM - February 11 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – Feb 12

February 12 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping® Root Cause Analysis online short course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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Investigating Workplace Injuries

February 23 at 1:00 PM - 1:45 PM CST

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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How to Document Cause Mapping® RCA Investigations Online Short Course – February 25

February 25 at 1:00 PM - 3:00 PM CST

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step.

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Excel Tips & Tricks for Using the Cause Mapping® Template

February 26 at 10:00 AM - 10:45 AM CST

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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March 2021

Excel 101 Online Short Course – March 4

March 4 at 1:00 PM - 3:00 PM CST

This course is designed to not only teach you Excel drawing functions, but to go a step further and make you a master of the shortcuts that drive speed and efficiency. We will be going in-depth into the tricks of the trade to get you on track to becoming a mapping pro.

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How Detailed Should a Root Cause Analysis Be?

March 5 at 10:00 AM - 10:45 AM CST

One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved.
Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simple, then expand, as needed, into a more complete explanation to reveal a variety of different solutions options.

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Cause Mapping Root Cause Analysis Online Workshop – March 9-11

March 9 at 12:00 PM - March 11 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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Healthcare Case Study – Wrong-Site Surgeries

March 12 at 10:00 AM - 10:45 AM EST

Healthcare facilities are coming under increased scrutiny for medical errors, including “never events” as developed by the National Quality Forum. The Cause Mapping method of root cause analysis can be used to determine what went wrong and how to fix it in the case of medical errors, AND to prevent these errors from happening in the first place. Join us for a FREE Webinar as we discuss the causes and solutions of wrong-site surgeries (one of the “never events”) including case studies of actual wrong-site surgeries. This webinar will provide useful information to medical practitioners and administrators alike.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

March 19 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Cause Mapping Root Cause Analysis Online Workshop – March 30-April1

March 30 at 12:00 PM - April 1 at 3:00 PM CDT

Workshop Details This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop. The course is divided into three 3-hour modules with an additional one-hour case study review--totaling 10 hours of live training. The first three modules cover the material, while the case study review is scheduled a week or two later to allow attendees to…

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April 2021

Process Mapping 101 Online Short Course – April 1

April 1 at 1:00 PM - 3:00 PM CDT

In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

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Creating and Using Cumulative Cause Map™ Diagrams for Multiple Failures

April 9 at 10:00 AM - 10:45 AM CDT

While most Cause Map™ diagrams are built to investigate one specific issue, a Cumulative Cause Map™ diagram provides a way to collect multiple failures on one map. The basics of cause-and-effect remain the same for a Cumulative Map, but the analysis builds a little differently. This webinar will show the basics of building a Cumulative Cause Map™ diagram as well as different ways organizations can use them.

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How Work Process & RCA Connect Into a Complete Approach Online Short Course – April 15

April 15 at 1:00 PM - 3:00 PM CDT

Work processes within your organization should be closely coupled with your problem-solving programs. A problem should be viewed as a signal that indicates where process improvements are needed. This alignment allows leadership and frontline personnel to work together to address safety incidents, operational problems, equipment failures and procedural deficiencies. Building a Cause Map™ diagram reveals the causes that contributed to the problem—revealing effective solutions and identifying specific work processes that need to be changed. From there, process maps clarify work processes that, ultimately, lead to improved human performance. This short course explains how organizations can improve the problem-solving process and make specific, actionable work process improvements.

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Cause Mapping Root Cause Analysis Online Workshop – April 20-22

April 20 at 12:00 PM - April 22 at 3:00 PM CDT

Workshop Details This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop. The course is divided into three 3-hour modules with an additional one-hour case study review--totaling 10 hours of live training. The first three modules cover the material, while the case study review is scheduled a week or two later to allow attendees to…

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Risk, Reliability & Root Cause Analysis

April 23 at 10:00 AM - 10:45 AM CDT

This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – Apr 29

April 29 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping® Root Cause Analysis online short course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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Root Cause Analysis Case Study – Concorde Crash

April 30 at 10:00 AM - 10:45 AM CDT

On July 25, 2000, a Concorde Supersonic jet crashed near Paris, France killing all 109 people on board in addition to four on the ground. A tire on the left side disintegrated while the aircraft was accelerating during take-off and struck the underside of the wing, rupturing a fuel tank. Fuel poured from the tank and ignited. The Concorde had already reached a velocity where it could not stop safely by the end of the runway, so it lifted off the runway with flames hanging from the left wing. This webinar will discuss the causes of the disaster, including several specific lessons on risk, reliability and root cause analysis that can be applied within your organization.

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May 2021

Slips, Trips and Falls: Understanding the Causes to Prevent Incidents

May 7 at 10:00 AM - 10:45 AM CDT

According to the U.S. Bureau of Labor Statistics, falls account for one-fourth of all reported injury claims. Slips, trips and falls are also the second-leading cause of accidental death at work with about 16 fatalities per week (almost 850 per year). Only motor vehicle fatalities are higher. Just as defensive driving helps reduce the risk of vehicle accidents, defensive walking strategies, such as keep your eyes on the path, staying clear of objects and using the handrail, can be used to reduce the risk of falling. By knowing the causes of a fall, we can work to put in place risk reduction strategies to prevent a fall from happening. This webinar demonstrates the use of the Cause Mapping® method of root cause analysis to investigate and prevent slips, trips and falls to ultimately reduce the number of injuries in the workplace.

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