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March 2023

5-Why Cause Mapping® Root Cause Analysis Online Short Course – March 3

March 3 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.
Attendees learn:
the DOs and DON’Ts of 5-Whyshow to avoid problem miscommunicationsthe important role of evidencethe basics of critical thinking

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Cause Mapping Root Cause Analysis Online Workshop – March 7-9

March 7 at 12:00 PM - March 9 at 3:00 PM CST

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

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Forget Human Error. Focus on this instead… – Recorded Webinar

March 10 at 10:00 AM - 10:45 AM CST

We are all human and therefore must acknowledge that as humans, we are prone to making mistakes. Labeling a problem simply as a case of “Human Error” is self-evident and shortsighted. Most concerning is that it misleads you from the ultimate purpose of your investigation. Instead, we are stuck with generic action items such as "Don't mess up," "Be more careful," or "Follow the procedure" that do little to reduce risk. If you have seen any of these as an output from an investigation then you are all too familiar with this shortcoming. During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err.

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Human Error, Human Performance and Human Factors

March 17 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

March 24 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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How to Investigate: Human Error Online Short Course – March 31

March 31 at 1:00 PM - 3:00 PM CDT

The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

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April 2023

Titanic Case Study – How to Start with a 5-Why and Expand it

April 13 at 10:00 AM - 10:45 AM CDT

5Whys is one of the most recognized problem-solving tools. The concept is simple, but its application varies widely. Because it's misunderstood, 5-Why Cause Mapping root cause analysis is frequently discounted as too simple, not quantitative, and not repeatable. We’ll explain the confusion with each of those criticisms using an example problem. Learn how the effective use of 5-Why Cause Mapping engages your front-line people to find simpler and better solutions.

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How to Investigate: Procedure Not Followed Online Short Course – April 13

April 13 at 1:00 PM - 3:00 PM CDT

Effective work processes prevent problems from occurring in the first place. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem. 
During this two-hour online training course you will learn:
How to dissect some of the troubled work processes in your company, how to utilize the knowledge and experience within your organization to prevent problems and improve performance, how to use the Cause Mapping template in Excel to document your work process and complete investigations

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Cause Mapping® Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX – April

April 18 - April 20
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.

Find out more »

Cause Mapping Root Cause Analysis Online Workshop – April 18-20

April 18 at 12:00 PM - April 20 at 3:00 PM CDT

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

Find out more »

Excel Tips & Tricks for Using the Cause Mapping® Template

April 21 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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How Detailed Should a Root Cause Analysis Be?

April 28 at 10:00 AM - 10:45 AM CDT

Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – April 28

April 28 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.
Attendees learn:
the DOs and DON’Ts of 5-Whyshow to avoid problem miscommunicationsthe important role of evidencethe basics of critical thinking

Find out more »

May 2023

Cause Mapping Root Cause Analysis Online Workshop – May 2-4

May 2 at 12:00 PM - May 4 at 3:00 PM CDT

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

Find out more »

How to Make a Timeline & Improve Your Investigations

May 5 at 10:00 AM - 10:45 AM CDT

When investigating an incident, accident or problem, a timeline is an important tool. Learn our simple format for organizing dates, times, and events associated with an issue. You'll learn how to start a basic timeline and how to expand it into a detailed sequence of events for an issue. We'll also share the best shortcuts in Microsoft Excel for making a timeline using our Cause Mapping® Template.

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FMEA 101 – May 9

May 9 at 1:00 PM - 3:00 PM CDT

Connecting the RCA and FMEA can improve how your organization analyzes, documents, communicates and prevents problems. Root cause analysis (RCA) is typically used for investigating why a problem did occur, so specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future in an effort to identify what actions should be taken to prevent it. RCA is reactive, and FMEA is proactive. Connecting the two approaches can improve how your organization analyzes, documents, communicates and prevents problems.
In this online short course, you’ll learn:
The importance of cause-and-effect thinking for understanding and preventing incidents.The 10 steps of conducting a conventional FMEA.How a system breaks out into its parts.How RCA and FMEA connect into a cumulative Cause Map™ diagram—a tool that captures the different failure modes over the life of a system.

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Cause Mapping® Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX – May

May 16 - May 18
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.

Find out more »

How a 5-Why Expands Into a Complete Investigation – Recorded Webinar

May 19 at 10:00 AM - 10:45 AM CDT

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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5-Why DOs and DON’Ts

May 26 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include 5-Why Basics and Benefits, Drawbacks and Misuse of a 5-Why, Does a 5-Why align with a Cause Map™ diagram?

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How to Investigate: Human Error Online Short Course – May 26

May 26 at 1:00 PM - 3:00 PM CDT

The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

Find out more »
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