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August 2019

Root Cause Analysis Healthcare Case Study: Awake for Organ Donation

August 23 at 10:00 AM - 10:45 AM CDT

To the shock of the medical team, a patient opened her eyes on the operating table while being prepped for the organ donation in October 2009. The patient, who had overdosed, was prepped for donation after cardiac death (DCD), despite her scans not meeting brain death requirements. Thankfully, the procedures were stopped prior to any incision. This webinar goes over the five major breakdowns within the incident using the Cause Mapping method of root cause analysis.

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Investigating Human Error Online Short Course

August 29 at 2:00 PM - 4:00 PM CDT

Details Topic: Investigating Human Error Online Short Course Duration: 2 hours CEUs: 0.2 Cost: $179* The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error.” Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons…

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Excel Tips & Tricks for Using the Cause Mapping Template

August 30 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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September 2019

Root Cause Analysis 101 Online Short Course

September 6 at 12:00 PM - 2:00 PM CDT

Details Topic: Root Cause Analysis 101 Duration: 2 hours CEUs: 0.2 Cost: $179* Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk. In this online short course, you will learn: What RCA is and how to use it effectively to solve…

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Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop – Dallas TX

September 10 - September 12
Hilton Garden Inn – Dallas/Market Center, 2325 N. Stemmons Freeway
Dallas, TX United States

Location: Hilton Garden Inn - Dallas/Market Center 2325 N. Stemmons Freeway, Dallas, TX 75207 The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping template in Excel to capture and document a complete…

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5-Why Cause Mapping Root Cause Analysis Online Short Course

September 12 at 11:00 AM - 1:00 PM CDT

Details Topic: 5-Why Cause Mapping Root Cause Analysis Online Short Course Duration: 2 hours CEUs: 0.2 Cost: $179* The 5-Why Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions. Attendees learn: the DOs and DON’Ts of 5-Whys how to avoid problem miscommunications the important role of evidence the basics of critical thinking the benefit…

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What’s Missing in Your Root Cause Analysis Program?

September 13 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

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Introduction to Cause Mapping – Effective Root Cause Analysis

September 20 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Cause Mapping Root Cause Analysis Online Workshop – September

September 24 at 12:00 PM - September 26 at 3:00 PM CDT

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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Root Cause Analysis Case Study: The Chernobyl Accident

September 27 at 10:00 AM - 10:45 AM CDT

September 27 2019 10:00 am - 10:45 am Central Time (CT) On April 26, 1986, reactor #4 at the Chernobyl Power Plant exploded, spreading radioactive contamination that led to severe immediate and long-term effects. During this webinar, we will review how an incident like the Chernobyl disaster can be captured in varying levels of detail. Using basic and detailed Cause Map™ diagrams, the instructor will demonstrate how a complex issue may be broken down into parts in order to create…

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October 2019

The Important Connection Between RCA and FMEA

October 4 at 10:00 AM - 10:45 AM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX

October 8 - October 10
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

Location: Hilton Garden Inn - Pearland 12101 Shadow Creek Parkway, Pearland, TX 77584 The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping template in Excel to capture and document a complete investigation.…

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How Detailed Should a Root Cause Analysis Be?

October 11 at 10:00 AM - 10:45 AM CDT

Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simple, then expand, as needed, into a more complete explanation to reveal a variety of different solutions options.

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Presenting Your Cause Map™ Investigation Findings Online Short Course

October 18 at 1:00 PM - 3:00 PM CDT

Details Topic: Presenting Your Cause Map™ Investigation Findings Online Short Course Duration: 2 hours CEUs: 0.2 Cost: $179* You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map™ diagram to your colleagues or managers. In this online short course, you will learn: Begin every investigation with a…

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Cause Mapping Root Cause Analysis Online Workshop – October

October 22 at 12:00 PM - October 24 at 3:00 PM CDT

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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Excel Tips & Tricks for Using the Cause Mapping® Template

October 25 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping® template without having to invest in new expensive, complicated software.

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Investigating Workplace Injuries

October 31 at 10:00 AM - 10:45 AM CDT

This webinar demonstrates the use of the Cause Mapping® method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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November 2019

Document & Facilitate Your Incident Investigations with the Cause Mapping RCA Template in Excel Online Short Course

November 1 at 1:00 PM - 3:00 PM CDT

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step while:

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5-Why DOs and DON’Ts

November 8 at 10:00 AM - 10:45 AM CST

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include:
• 5-Why Basics and Benefits
• Drawbacks and Misuse of a 5-Why
• Does a 5-Why align with a Cause Map®?

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ASQ RRD Series: Facilitate, Document & Present a Root Cause Analysis: Learn to Diagram with the Second Cursor in Excel

November 14 at 11:00 AM - 12:00 PM CST

The better an organization gets at explaining its problems, the better it becomes at finding effective solutions. By creating a visual dialogue, a problem-solving facilitator can more easily capture and communicate the specifics of an issue. The ability to lead a clear and thorough root cause analysis is an important career skill for any quality professional. Join Mark Galley as he strives to share root cause analysis facilitation training tips. The webinar will dive into a historical case study as…

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