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November 2020

Cause Mapping Root Cause Analysis Online Workshop – November 17-19

November 17, 2020 at 12:00 PM - November 19, 2020 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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How A 5-Why Expands Into a Complete Investigation

November 20, 2020 at 10:00 AM - 10:45 AM CST

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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December 2020

Root Cause Analysis 101 Online Short Course – Dec 3

December 3, 2020 at 1:00 PM - 3:00 PM CST

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

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How to Avoid Arguments and Effectively Define Problems

December 4, 2020 at 10:00 AM - 10:45 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

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Cause Mapping Root Cause Analysis Online Workshop – December 8-10

December 8, 2020 at 12:00 PM - December 10, 2020 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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5-Why DOs and DON’Ts

December 11, 2020 at 10:00 AM - 10:45 AM CST

5-Why is a widely known problem-solving tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – Dec 17

December 17, 2020 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping® Root Cause Analysis online short course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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Risk, Reliability & Root Cause Analysis

December 18, 2020 at 10:00 AM - 10:45 AM CST

Join Mark Galley for this FREE live Webinar on one of our most popular topics. This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis.

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January 2021

Human Error, Human Performance and Human Factors

January 8 at 10:00 AM - 10:45 AM CST

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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How to Investigate: Procedure Not Followed Online Short Course – Jan 14

January 14 at 1:00 PM - 3:00 PM CST

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem. 

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What You Need to Know About the Cause Mapping® Template

January 15 at 10:00 AM - 10:45 AM CST

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

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Lessons Learned from the Loss of the Space Shuttle Challenger

January 22 at 10:00 AM - 10:45 AM CST

On the morning of January 28, 1986, during the tenth flight of Space Shuttle Challenger, NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents.

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Cause Mapping Root Cause Analysis Online Workshop – January 26-28

January 26 at 12:00 PM - January 28 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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How to Investigate: Human Error Online Short Course – Jan 28

January 28 at 1:00 PM - 3:00 PM CST

This short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process. The course highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

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5-Why DOs and DON’Ts

January 29 at 10:00 AM - 10:45 AM CST

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

Find out more »

February 2021

Fishbone Diagram DOs and DON’Ts

February 5 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes, and discover effective solutions.

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Cause Mapping Root Cause Analysis Online Workshop – February 9-11

February 9 at 12:00 PM - February 11 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

Find out more »

5-Why Cause Mapping® Root Cause Analysis Online Short Course – Feb 12

February 12 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping® Root Cause Analysis online short course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

Find out more »

Investigating Workplace Injuries

February 23 at 1:00 PM - 1:45 PM CST

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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How to Document Cause Mapping® RCA Investigations Online Short Course – February 25

February 25 at 1:00 PM - 3:00 PM CST

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step.

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