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June 2019

Six Common Errors in Problem Solving

June 6 at 10:00 AM - 10:45 AM CDT

Organizations apply a variety of tools to solve problems, improve operations and increase reliability—many times without success. Why? More than likely, they make one or a combination of six common errors. Overcoming these errors involves knowing why they happen and how to prevent them. Armed with this knowledge, both employees and managers can improve problem-solving in any organization.

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5-Why DOs and DON’Ts

June 14 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

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Where do you slice the cheese? Leveraging the real value of the Swiss Cheese Model to drive down risk

June 21 at 10:00 AM - 10:45 AM CDT

June 21 2019 10:00 am - 10:45 am Central Time (CT) The Swiss cheese model of accident causation is a conceptual model that visually represents how a high severity problem is comprised of a system of breakdowns within an organization. Its value lies in its ability to demonstrate that a problem must pass through “layers of protection” that organizations have already designed and built into their systems and processes. This webinar will explain the important lessons within the model, address criticism,…

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July 2019

Fishbone Diagram DOs and DON’Ts

July 12 at 10:00 AM - 10:45 AM CDT

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

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Excel Tips & Tricks for Using the Cause Mapping Template

July 19 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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How Detailed Should a Root Cause Analysis Be?

July 26 at 10:00 AM - 10:45 AM CDT

July 26 2019 10:00 am - 10:45 am Central Time (CT) Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different…

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August 2019

Risk, Reliability & Root Cause Analysis

August 2 at 10:00 AM - 10:45 AM CDT

August 02 2019 10:00 am - 10:45 am Central Time (CT) Join Mark Galley for this FREE live Webinar on one of our most popular topics. This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive,…

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Introduction to Cause Mapping – Effective Root Cause Analysis

August 9 at 10:00 AM - 10:45 AM CDT

August 09 2019 10:00 am - 10:45 am Central Time (CT) Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team…

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Cause Mapping & Process Mapping: Connecting Root Cause Analysis and Work Processes Within Your Organization

August 15 at 10:00 AM - 10:45 AM CDT

Aaron Cross will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.

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Root Cause Analysis Healthcare Case Study: Awake for Organ Donation

August 23 at 10:00 AM - 10:45 AM CDT

To the shock of the medical team, a patient opened her eyes on the operating table while being prepped for the organ donation in October 2009. The patient, who had overdosed, was prepped for donation after cardiac death (DCD), despite her scans not meeting brain death requirements. Thankfully, the procedures were stopped prior to any incision. This webinar goes over the five major breakdowns within the incident using the Cause Mapping method of root cause analysis.

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Excel Tips & Tricks for Using the Cause Mapping Template

August 30 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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September 2019

What’s Missing in Your Root Cause Analysis Program?

September 13 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

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Introduction to Cause Mapping – Effective Root Cause Analysis

September 20 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Root Cause Analysis Case Study: The Chernobyl Accident

September 27 at 10:00 AM - 10:45 AM CDT

September 27 2019 10:00 am - 10:45 am Central Time (CT) On April 26, 1986, reactor #4 at the Chernobyl Power Plant exploded, spreading radioactive contamination that led to severe immediate and long-term effects. During this webinar, we will review how an incident like the Chernobyl disaster can be captured in varying levels of detail. Using basic and detailed Cause Map™ diagrams, the instructor will demonstrate how a complex issue may be broken down into parts in order to create…

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October 2019

The Important Connection Between RCA and FMEA

October 4 at 10:00 AM - 10:45 AM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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How Detailed Should a Root Cause Analysis Be?

October 11 at 10:00 AM - 10:45 AM CDT

Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simple, then expand, as needed, into a more complete explanation to reveal a variety of different solutions options.

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Excel Tips & Tricks for Using the Cause Mapping® Template

October 25 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping® template without having to invest in new expensive, complicated software.

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Investigating Workplace Injuries

October 31 at 10:00 AM - 10:45 AM CDT

This webinar demonstrates the use of the Cause Mapping® method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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November 2019

5-Why DOs and DON’Ts

November 8 at 10:00 AM - 10:45 AM CST

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include:
• 5-Why Basics and Benefits
• Drawbacks and Misuse of a 5-Why
• Does a 5-Why align with a Cause Map®?

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ASQ RRD Series: Facilitate, Document & Present a Root Cause Analysis: Learn to Diagram with the Second Cursor in Excel

November 14 at 11:00 AM - 12:00 PM CST

The better an organization gets at explaining its problems, the better it becomes at finding effective solutions. By creating a visual dialogue, a problem-solving facilitator can more easily capture and communicate the specifics of an issue. The ability to lead a clear and thorough root cause analysis is an important career skill for any quality professional. Join Mark Galley as he strives to share root cause analysis facilitation training tips. The webinar will dive into a historical case study as…

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