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April 2020

50 Years After Apollo 13: Learning From What Went Well

April 16 at 10:00 AM - 10:45 AM CDT

Fifty years ago this week, an explosion on the Apollo 13 spacecraft shifted its mission from a moon landing to a rescue. Made famous in a movie starring Tom Hanks as Commander Jim Lovell, the three astronauts aboard the damaged spacecraft and the NASA team on Earth had to employ creative problem-solving strategies… and quickly. “You sit back and find out what you have to work with and who can help you do the work,” Lovell said. Although the situation was dire, an impressive feat of ingenuity, teamwork and leadership led to the crew’s safe return to Earth on April 17, 1970 in what NASA later called, “a successful failure.” This 45-minute case study webinar will use firsthand insights from former NASA employees to explore how understanding the cause-and-effect relationships within an incident can reveal additional effective solution opportunities and work process improvements.

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Excel Tips & Tricks for Using the Cause Mapping® Template

April 17 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

April 24 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Live Remote Facilitation: Manufacturing Robot Injury (Client-Submitted)

April 30 at 10:00 AM - 10:45 AM CDT

The ability to solve problems is a valuable skill. Being able to solve problems remotely is more valuable now than ever before. In our Live Remote Facilitation, instructor and facilitator Renata Martinez works through a conveyor system injury submitted by a client—without stepping foot on-site or speaking to anyone face-to-face. In fact, the client will be interviewed live, during the session, to demonstrate the effectiveness of remote problem-solving.

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May 2020

Forget Human Error. Focus on this instead…

May 1 at 10:00 AM - 10:45 AM CDT

During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err.

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Investigating Workplace Injuries

May 8 at 10:00 AM - 10:45 AM CDT

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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What’s Missing in Your Root Cause Analysis Program?

May 15 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

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5-Why DOs and DON’Ts

May 29 at 10:00 AM - 10:45 AM CDT

5-Whys is a widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

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June 2020

How to Avoid Arguments and Effectively Define Problems

June 5 at 10:00 AM - 10:45 AM CDT

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

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Defining and Investigating a Near Miss

June 12 at 10:00 AM - 10:45 AM CDT

A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together. In this webinar, attendees will learn how to: Define the incident and its potential Investigate a near-miss with cause-and-effect thinking Mitigate the risk of a similar or more severe incident occurring Add detail to an investigation to…

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Excel Tips & Tricks for Using the Cause Mapping® Template

June 19 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

Find out more »

What Does a Complete Cause Map RCA Investigation File Look Like?

June 25 at 10:00 AM - 10:45 AM CDT

During this 45 minute webinar, we are going to show you how to get the most out of your Cause Mapping Template when it comes to documenting a COMPLETE investigation. In addition to the Cause Map, a complete investigation can include a timeline, visual aids such as photos and diagrams, and a detailed action plan. Using an actual incident, we will demo what a complete Cause Mapping Investigation file contains. We’ll also send you a copy of the Cause Map file to reference during your future Cause Map investigations.

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July 2020

Checklist Basics – A Key to Error Reduction

July 10 at 10:00 AM - 10:45 AM CDT

Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.

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The Updated Cause Mapping Template: What You Need to Know

July 17 at 10:00 AM - 10:45 AM CDT

We have released an updated version of our Cause Mapping® template in Microsoft Excel. In addition to updating the look of the template, we’ve added some additional improvements that continue to evolve how one can facilitate a complete investigation using a program that’s already on your computer.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

July 24 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »

August 2020

Human Error, Human Performance and Human Factors

August 7 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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Risk, Reliability & Root Cause Analysis

August 14 at 10:00 AM - 10:45 AM CDT

Join Mark Galley for this FREE live Webinar on one of our most popular topics. This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis.

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How Detailed Should a Root Cause Analysis Be?

August 21 at 10:00 AM - 10:45 AM CDT

Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved.

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Facilitation Tip: Productive Conversations with Multidisciplinary Teams

August 28 at 10:00 AM - 10:45 AM CDT

This free webinar explains how to facilitate an investigation with a multidisciplinary team and provides some helpful documentation tips you can begin applying in your group. When a big problem happens there’s a lot of information that needs to be collected. It may involve multiple people from different groups. Typically, there’s not one person who knows all the various pieces. Each person may see the problem from their own point of view, but a thorough root cause analysis reveals how all the parts fit together.

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September 2020

What’s Missing in Your Root Cause Analysis Program?

September 18 at 10:00 AM - 10:45 AM CDT

During this FREE live webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

Find out more »
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