Join US for the next Cause Mapping Root Cause Analysis Public Workshop on January 28 – 30 in HOUSTON, TX!

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January 2020

Root Cause Analysis Case Study: Loss of the Space Shuttle Challenger

January 24 at 10:00 AM - 10:45 AM CST

On the morning of January 28, 1986, the Challenger made history as NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents.

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Root Cause Analysis Case Study: Super Bowl Delayed by Power Loss

January 31 at 10:00 AM - 10:45 AM CST

Super Bowl XLVII in 2013 became a bit more exciting than anticipated when the stadium in New Orleans had a partial loss of power in the third quarter of the football game--delaying the game. In this webinar, we use the Cause Mapping® method of root cause analysis to better understand why the Super Bowl was delayed and determine possible solutions to prevent such a delay in the future.

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February 2020

Fishbone Diagram DOs and DON’Ts

February 7 at 10:00 AM - 10:45 AM CST

The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.

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The Important Connection Between RCA and FMEA

February 13 at 10:00 AM - 10:45 AM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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Risk, Reliability & Root Cause Analysis

February 21 at 10:00 AM - 10:45 AM CST

This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles.

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Excel Tips & Tricks for Using the Cause Mapping® Template

February 28 at 10:00 AM - 10:45 AM CST

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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March 2020

How to Avoid Arguments and Effectively Define Problems

March 6 at 10:00 AM - 10:45 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

March 13 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Human Error, Human Performance and Human Factors

March 20 at 10:00 AM - 10:45 AM CDT

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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