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August 2022

What You Need to Know About the Cause Mapping® Template – August 26

August 26 at 10:00 AM - 10:45 AM CDT

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

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September 2022

The Important Connection Between RCA and FMEA – September 09

September 9 at 10:00 AM - 10:45 AM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.

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5-Why DOs and DON’Ts – Recorded Webinar

September 16 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include 5-Why Basics and Benefits, Drawbacks and Misuse of a 5-Why, Does a 5-Why align with a Cause Map™ diagram?

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Using the Process Map to Lead a More Effective RCA Investigation

September 30 at 10:00 AM - 10:45 AM CDT

High reliability organizations (HRO) rely on highly reliable work processes. When a problem occurs, your investigation reveals opportunities to improve work processes. Unfortunately, many investigations fall short of this important connection with a simple explanation like “procedure needs improvement.” This explanation is NOT specific or effective at revealing actionable solutions to reduce risk. This webinar will show you how an effective investigation must focus on breakdowns in your work processes and how to use the process map as an effective tool to drive this critical discussion.

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October 2022

Introduction to Cause Mapping® – Effective Root Cause Analysis – October 7

October 7 at 10:00 AM - 10:45 AM CDT

Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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Creating and Using Cumulative Cause Map™ Diagrams for Multiple Failures

October 14 at 10:00 AM - 10:45 AM CDT

While most Cause Map™ diagrams are built to investigate one specific issue, a Cumulative Cause Map™ diagram provides a way to collect multiple failures on one map. The basics of cause-and-effect remain the same for a Cumulative Map, but the analysis builds a little differently. This webinar will show the basics of building a Cumulative Cause Map™ diagram as well as different ways organizations can use them.

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How Detailed Should a Root Cause Analysis Be?

October 21 at 10:00 AM - 10:45 AM CDT

Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.

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What’s Missing in Your Root Cause Analysis Program?

October 28 at 10:00 AM - 10:45 AM CDT

During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.

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November 2022

Risk, Reliability & Root Cause Analysis

November 4 at 10:00 AM - 10:45 AM CDT

This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles.

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Human Error, Human Performance and Human Factors

November 18 at 10:00 AM - 10:45 AM CST

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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December 2022

Checklist Basics – A Key to Error Reduction

December 2 at 10:00 AM - 10:45 AM CST

Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.

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How a 5-Why Expands Into a Complete Investigation

December 9 at 10:00 AM - 10:45 AM CST

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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Introduction to Cause Mapping® – Effective Root Cause Analysis – Recorded Webinar

December 16 at 10:00 AM - 10:45 AM CST

Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

Find out more »
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