Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on October 20-22!

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June 2020

How to Present Your Cause Map™ Investigation Findings Online Short Course – June 19

June 19 at 1:00 PM - 3:00 PM CDT

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map™ diagram to your colleagues or managers.

Find out more »

5-Why Cause Mapping® Root Cause Analysis Online Short Course – June 22

June 22 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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How to Investigate: Procedure Not Followed Online Short Course – June 24

June 24 at 1:00 PM - 3:00 PM CDT

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem.

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How to Investigate: Hand Injuries Online Short Course – June 25

June 25 at 1:00 PM - 3:00 PM CDT

Thousands of hand injuries keep workers from their jobs every year in the U.S.—costing more than $1.6 billion in medical expenses, lost productivity and worker’s compensation, according to the Bureau of Labor Statistics. Hand injuries can range from minor contusions to amputation and include lacerations, fractions from being “struck by” or “caught in,” thermal and chemical burns, and even needle sticks. If we can better understand why hand injuries occur, then we can better identify ways to reduce the risk of occurrence. Every hand injury, regardless of industry or job task, involves the same cause-and-effect relationships, which allows us to quickly and consistently begin hand injury investigations using the Cause Mapping® method of root cause analysis.

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July 2020

Cause Mapping® Root Cause Analysis Refresher Online Short Course

July 1 at 1:00 PM - 3:00 PM CDT

How long has it been since your last training with ThinkReliability? In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. We will review Cause Mapping concepts and conventions, the basics of cause and effect thinking, cause-and-effect fundamental relationships and common errors by facilitators. The session will culminate into a case study that brings all the pieces together.

Find out more »

Root Cause Analysis 101 Online Short Course – July 8

July 8 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

Find out more »

Presenting Your Cause Map™ Investigation Findings Online Short Course

July 9 at 1:00 PM - 3:00 PM CDT

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map™ diagram to your colleagues or managers.

Find out more »

5-Why Cause Mapping® Root Cause Analysis Online Short Course – July 10

July 10 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

Find out more »

Process Mapping 101 Online Short Course – July 15

July 15 at 1:00 PM - 3:00 PM CDT

Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

Find out more »

How to Investigate: Sharps Injuries Online Short Course – July 16

July 16 at 1:00 PM - 3:00 PM CDT

Every sharps incident includes the same, key fundamental cause-and-effect relationships. Knowing these allows you to analyze sharps injuries efficiently—without sacrificing the effectiveness of your investigation. During this two-hour online short course, you will learn the fundamental causal relationship for every sharps injury and how to use that information to conduct a thorough investigation.

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How to Investigate: Human Error Online Short Course – July 30

July 30 at 1:00 PM - 3:00 PM CDT

The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.

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August 2020

Master the Drawing Tools in Excel for Maps & Diagrams Online Short Course – Aug 5

August 5 at 1:00 PM - 3:00 PM CDT

Have you ever watched a ThinkReliability team member build a Cause Map™ diagram and wished you were as proficient at using the Cause Mapping® template in Microsoft Excel? This course is designed to not only teach you Excel drawing functions, but to go a step further and make you a master of the shortcuts that drive speed and efficiency. We will be going in-depth into the tricks of the trade to get you on track to becoming a mapping pro.

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How Work Process & RCA Connect Into a Complete Approach Online Short Course

August 6 at 1:00 PM - 3:00 PM CDT

Work processes within your organization should be closely coupled with your problem-solving programs. A problem should be viewed as a signal that indicates where process improvements are needed. This alignment allows leadership and frontline personnel to work together to address safety incidents, operational problems, equipment failures and procedural deficiencies. Building a Cause Map™ diagram reveals the causes that contributed to the problem—revealing effective solutions and identifying specific work processes that need to be changed. From there, process maps clarify work processes that, ultimately, lead to improved human performance. This short course explains how organizations can improve the problem-solving process and make specific, actionable work process improvements.

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FMEA 101 Online Short Course – Aug 7

August 7 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is typically used for investigating why a problem did occur, so specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future in an effort to identify what actions should be taken to prevent it. RCA is reactive, and FMEA is proactive. Connecting the two approaches can improve how your organization analyzes, documents, communicates and prevents problems.

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How to Investigate ‘Procedure Not Followed’ Online Short Course

August 19 at 1:00 PM - 3:00 PM CDT

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem. 

Find out more »

Root Cause Analysis 101 Online Short Course

August 20 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

Find out more »

Presenting Your Cause Map™ Investigation Online Short Course – Aug 27

August 27 at 1:00 PM - 3:00 PM CDT

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map™ diagram to your colleagues or managers.

Find out more »

Cause Mapping® Root Cause Analysis Refresher Online Short Course – Aug 28

August 28 at 1:00 PM - 3:00 PM CDT

How long has it been since your last training with ThinkReliability? In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. We will review Cause Mapping concepts and conventions, the basics of cause and effect thinking, cause-and-effect fundamental relationships and common errors by facilitators. The session will culminate into a case study that brings all the pieces together.

Find out more »

September 2020

Process Mapping 101 Online Short Course – Sep 3

September 3 at 1:00 PM - 3:00 PM CDT

Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

Find out more »

How to Document Cause Mapping® RCA Investigations in Excel Online Short Course

September 11 at 10:00 AM - 12:00 PM CDT

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step while teaching fundamental skills for using the template and drawing tools in Microsoft Excel and providing insights into facilitating and sharing the findings of an investigation.

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