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February 2020

How to Investigate ‘Procedure Not Followed’ Online Short Course

February 6 at 1:00 PM - 3:00 PM CST

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem.

Find out more »

Presenting Your Cause Map™ Investigation Findings Online Short Course

February 27 at 1:00 PM - 3:00 PM CST

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map diagram to your colleagues or managers.

Find out more »

March 2020

High-Reliability Leadership Online Short Course

March 27 at 1:00 PM - 3:00 PM CDT

High-reliability organizations (HROs) are high-quality operations that are relatively error-free over long periods of time. A “layers of protection” approach helps mitigate risk and reinforce a prevention culture in order to become a high-reliability organization. This course is intended for those interested in improving the reliability of their organization by establishing a systematic approach for investigating and preventing problems in their department or across their business unit.

Find out more »

April 2020

Document & Facilitate Your Incident Investigations with the Cause Mapping® RCA Template in Excel Online Short Course

April 9 at 1:00 PM - 3:00 PM CDT

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step while teaching fundamental skills for using the template and drawing tools in Microsoft Excel and providing insights into facilitating and sharing the findings of an investigation.

Find out more »

May 2020

Root Cause Analysis 101 Online Short Course

May 1 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

Find out more »

Investigating Human Error Online Short Course

May 14 at 1:00 PM - 3:00 PM CDT

The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

Find out more »

June 2020

5-Why Cause Mapping® Root Cause Analysis Online Short Course

June 12 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping® Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

Find out more »

July 2020

Presenting Your Cause Map™ Investigation Findings Online Short Course

July 9 at 1:00 PM - 3:00 PM CDT

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® method of root cause analysis. Now, it’s time to present your findings. Where do you begin? In this online short course, we’ll explain how to effectively present your Cause Map™ diagram to your colleagues or managers.

Find out more »

How to Investigate ‘Procedure Not Followed’ Online Short Course

July 31 at 10:00 AM - 12:00 PM CDT

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem. 

Find out more »

August 2020

Root Cause Analysis 101 Online Short Course

August 20 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

Find out more »

September 2020

Document & Facilitate Your Incident Investigations with the Cause Mapping® RCA Template in Excel Online Short Course

September 11 at 10:00 AM - 12:00 PM CDT

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step while teaching fundamental skills for using the template and drawing tools in Microsoft Excel and providing insights into facilitating and sharing the findings of an investigation.

Find out more »

October 2020

High-Reliability Leadership Online Short Course

October 1 at 1:00 PM - 3:00 PM CDT

High-reliability organizations (HROs) are high-quality operations that are relatively error-free over long periods of time. A “layers of protection” approach helps mitigate risk and reinforce a prevention culture in order to become a high-reliability organization. This course is intended for those interested in improving the reliability of their organization by establishing a systematic approach for investigating and preventing problems in their department or across their business unit.

Find out more »

Investigating Human Error Online Short Course

October 30 at 1:00 PM - 3:00 PM CDT

The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error.” Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.

Find out more »
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