Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on October 26-28!

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October 2021

How Work Process & RCA Connect Into a Complete Approach Online Short Course

October 7 at 1:00 PM - 3:00 PM CDT

Work processes within your organization should be closely coupled with your problem-solving programs. A problem should be viewed as a signal that indicates where process improvements are needed. This alignment allows leadership and frontline personnel to work together to address safety incidents, operational problems, equipment failures and procedural deficiencies. Building a Cause Map™ diagram reveals the causes that contributed to the problem—revealing effective solutions and identifying specific work processes that need to be changed. From there, process maps clarify work processes that, ultimately, lead to improved human performance. This short course explains how organizations can improve the problem-solving process and make specific, actionable work process improvements

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Process Mapping 101 Online Short Course – October 28

October 28 at 1:00 PM - 3:00 PM CDT

Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

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November 2021

5-Why Cause Mapping® Root Cause Analysis Online Short Course – Nov 9

November 9 at 1:00 PM CST

The 5-Why Cause Mapping Root Cause Analysis short course teaches people to apply cause-and-effect thinking to break down daily problems. The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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How to Investigate: Procedure Not Followed Online Short Course- November 12

November 12 at 1:00 PM - 3:00 PM CST

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem.

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Root Cause Analysis 101 Online Short Course – November 18

November 18 at 1:00 PM - 3:00 PM CST

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

In this online short course, you will learn:

What RCA is and how to use it effectively to solve day-to-day and catastrophic problems
The difference between categorizing and analyzing a problem
About the use and evolution of common tools like 5 Whys, Fishbone Diagrams and logic trees
How to document and present your own RCA investigations

This course is for managers, technical leads and frontline problem solvers interested in understanding how to improve your problem-solving culture. It applies across industries from manufacturing to energy to healthcare to IT.

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December 2021

How to Investigate: Human Error Online Short Course – December 3

December 3 at 1:00 PM - 3:00 PM CST

The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

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5-Why Cause Mapping Root Cause Analysis Online Short Course – December 16

December 16 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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January 2022

Cause Mapping® Root Cause Analysis Refresher Online Short Course – Jan 21

January 21, 2022 at 1:00 PM - 3:00 PM CST

How long has it been since your last training with ThinkReliability? In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. We will review Cause Mapping concepts and conventions, the basics of cause and effect thinking, cause-and-effect fundamental relationships and common errors by facilitators. The session will culminate into a case study that brings all the pieces together.
Who should attend?
The focus of this course is to refamiliarize attendees with the Cause Mapping method and provide an opportunity for attendees to ask method application questions. Prior Cause Mapping workshop attendance is recommended.

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February 2022

FMEA 101 Online Short Course – February 4

February 4, 2022 at 1:00 PM - 3:00 PM CST

Root cause analysis (RCA) is typically used for investigating why a problem did occur, so specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future in an effort to identify what actions should be taken to prevent it. RCA is reactive, and FMEA is proactive. Connecting the two approaches can improve how your organization analyzes, documents, communicates and prevents problems.
In this online short course, you’ll learn:
The importance of cause-and-effect thinking for understanding and preventing incidents.The 10 steps of conducting a conventional FMEA.How a system breaks out into its parts.How RCA and FMEA connect into a cumulative Cause Map™ diagram—a tool that captures the different failure modes over the life of a system.

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