Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on Jan 26-28!

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January 2021

How to Investigate: Human Error Online Short Course – Jan 28

January 28 at 1:00 PM - 3:00 PM CST

This short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process. The course highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

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February 2021

5-Why Cause Mapping® Root Cause Analysis Online Short Course – Feb 12

February 12 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping® Root Cause Analysis online short course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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How to Document Cause Mapping® RCA Investigations Online Short Course – February 25

February 25 at 1:00 PM - 3:00 PM CST

Learn to document and facilitate your entire incident investigation using the Cause Mapping Root Cause Analysis template in Microsoft Excel. This online short course will cover some Excel basics and work through a Cause Mapping investigation step-by-step.

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March 2021

Excel 101 Online Short Course – March 4

March 4 at 1:00 PM - 3:00 PM CST

This course is designed to not only teach you Excel drawing functions, but to go a step further and make you a master of the shortcuts that drive speed and efficiency. We will be going in-depth into the tricks of the trade to get you on track to becoming a mapping pro.

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April 2021

Process Mapping 101 Online Short Course – April 1

April 1 at 1:00 PM - 3:00 PM CDT

In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

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How Work Process & RCA Connect Into a Complete Approach Online Short Course – April 15

April 15 at 1:00 PM - 3:00 PM CDT

Work processes within your organization should be closely coupled with your problem-solving programs. A problem should be viewed as a signal that indicates where process improvements are needed. This alignment allows leadership and frontline personnel to work together to address safety incidents, operational problems, equipment failures and procedural deficiencies. Building a Cause Map™ diagram reveals the causes that contributed to the problem—revealing effective solutions and identifying specific work processes that need to be changed. From there, process maps clarify work processes that, ultimately, lead to improved human performance. This short course explains how organizations can improve the problem-solving process and make specific, actionable work process improvements.

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