Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on November 3-5!

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October 2020

How to Investigate: Procedure Not Followed Online Short Course – Oct 29

October 29 at 1:00 PM - 3:00 PM CDT

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation.

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How to conduct a root cause analysis of an incident with multiple factors – NYC helicopter crash Case Study

October 30 at 10:00 AM - 10:45 AM CDT

On March 11, 2018, a sightseeing helicopter lost power and came down in the East River in New York City. The pilot survived, but all five passengers drowned. It’s a tragic example of how multiple factors come together to produce a disaster. The webinar shows each slice in the Swiss Cheese accident model. We’ll explain the unfortunate way in which different details connected within this horrible issue. Each webinar attendee will receive a two-page PDF with (4) 5-Whys and a 15-Why Cause Map. It’s based on the National Transportation Safety Board (NTSB) preliminary report.

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How to Investigate: Human Error Online Short Course – Oct 30

October 30 at 1:00 PM - 3:00 PM CDT

The Investigating Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.

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November 2020

Cause Mapping Root Cause Analysis Online Workshop – November 3-5

November 3 at 12:00 PM - November 5 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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How to Investigate: Safety Incidents Online Short Course – Nov 5

November 5 at 1:00 PM - 3:00 PM CST

In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. Every organization wants to avoid injuries. From minor cuts and bruises to even loss of life, every safety investigation, regardless of severity, has specific elements that should be included. The objective of every investigation is to identify specific changes in the work process to prevent similar issues form occurring in the future. To do this, organizations need a defined workflow for conducting complete safety investigations.

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Investigating Workplace Injuries

November 6 at 10:00 AM - 10:45 AM CST

This Webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.

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Introduction to Cause Mapping® – Effective Root Cause Analysis

November 13 at 10:00 AM - 10:45 AM CST

Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.

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How to Investigate: Hand Injuries Online Short Course – Nov 19

November 19 at 1:00 PM - 3:00 PM CST

In this online short course, you will learn the basic cause-and-effect relationships in every hand injury, how to investigate them and how doing so will help you find more opportunities to reduce the risk of them occurring.

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How A 5-Why Expands Into a Complete Investigation

November 20 at 10:00 AM - 10:45 AM CST

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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December 2020

Root Cause Analysis 101 Online Short Course – Dec 3

December 3 at 1:00 PM - 3:00 PM CST

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

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How to Avoid Arguments and Effectively Define Problems

December 4 at 10:00 AM - 10:45 AM CST

In the problem-solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem-solving efforts struggle with this critical step of problem-solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.

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Cause Mapping Root Cause Analysis Online Workshop – December

December 8 at 12:00 PM - December 10 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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5-Why DOs and DON’Ts

December 11 at 10:00 AM - 10:45 AM CST

5-Why is a widely known problem-solving tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – Dec 17

December 17 at 1:00 PM - 3:00 PM CST

The 5-Why Cause Mapping® Root Cause Analysis online short course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.

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Risk, Reliability & Root Cause Analysis

December 18 at 10:00 AM - 10:45 AM CST

Join Mark Galley for this FREE live Webinar on one of our most popular topics. This presentation, for both you and your managers, clarifies the connection between risk, reliability and root cause analysis.

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January 2021

Human Error, Human Performance and Human Factors

January 8, 2021 at 10:00 AM - 10:45 AM CST

How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.

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How to Investigate ‘Procedure Not Followed’ Online Short Course – Jan 14

January 14, 2021 at 1:00 PM - 3:00 PM CST

During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem. 

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What You Need to Know About the Cause Mapping® Template

January 15, 2021 at 10:00 AM - 10:45 AM CST

The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.

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Lessons Learned from the Loss of the Space Shuttle Challenger

January 22, 2021 at 10:00 AM - 10:45 AM CST

On the morning of January 28, 1986, during the tenth flight of Space Shuttle Challenger, NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents.

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Cause Mapping Root Cause Analysis Online Workshop – January 26-28

January 26, 2021 at 12:00 PM - January 28, 2021 at 3:00 PM CST

Workshop Details The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module…

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