Join us for the next Cause Mapping Root Cause Analysis Public Workshop in HOUSTON, TX on April 18-20!

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March 2023

How to Investigate: Human Error Online Short Course – March 31

March 31 at 1:00 PM - 3:00 PM CDT

The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

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April 2023

Titanic Case Study – How to Start with a 5-Why and Expand it

April 13 at 10:00 AM - 10:45 AM CDT

5Whys is one of the most recognized problem-solving tools. The concept is simple, but its application varies widely. Because it's misunderstood, 5-Why Cause Mapping root cause analysis is frequently discounted as too simple, not quantitative, and not repeatable. We’ll explain the confusion with each of those criticisms using an example problem. Learn how the effective use of 5-Why Cause Mapping engages your front-line people to find simpler and better solutions.

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How to Investigate: Procedure Not Followed Online Short Course – April 13

April 13 at 1:00 PM - 3:00 PM CDT

Effective work processes prevent problems from occurring in the first place. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem. 
During this two-hour online training course you will learn:
How to dissect some of the troubled work processes in your company, how to utilize the knowledge and experience within your organization to prevent problems and improve performance, how to use the Cause Mapping template in Excel to document your work process and complete investigations

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Cause Mapping® Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX – April

April 18 - April 20
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.

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Cause Mapping Root Cause Analysis Online Workshop – April 18-20

April 18 at 12:00 PM - April 20 at 3:00 PM CDT

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

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Excel Tips & Tricks for Using the Cause Mapping® Template

April 21 at 10:00 AM - 10:45 AM CDT

This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.

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How Detailed Should a Root Cause Analysis Be?

April 28 at 10:00 AM - 10:45 AM CDT

Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.

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5-Why Cause Mapping® Root Cause Analysis Online Short Course – April 28

April 28 at 1:00 PM - 3:00 PM CDT

The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.
Attendees learn:
the DOs and DON’Ts of 5-Whyshow to avoid problem miscommunicationsthe important role of evidencethe basics of critical thinking

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May 2023

Cause Mapping Root Cause Analysis Online Workshop – May 2-4

May 2 at 12:00 PM - May 4 at 3:00 PM CDT

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

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How to Make a Timeline & Improve Your Investigations

May 5 at 10:00 AM - 10:45 AM CDT

When investigating an incident, accident or problem, a timeline is an important tool. Learn our simple format for organizing dates, times, and events associated with an issue. You'll learn how to start a basic timeline and how to expand it into a detailed sequence of events for an issue. We'll also share the best shortcuts in Microsoft Excel for making a timeline using our Cause Mapping® Template.

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FMEA 101 – May 9

May 9 at 1:00 PM - 3:00 PM CDT

Connecting the RCA and FMEA can improve how your organization analyzes, documents, communicates and prevents problems. Root cause analysis (RCA) is typically used for investigating why a problem did occur, so specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future in an effort to identify what actions should be taken to prevent it. RCA is reactive, and FMEA is proactive. Connecting the two approaches can improve how your organization analyzes, documents, communicates and prevents problems.
In this online short course, you’ll learn:
The importance of cause-and-effect thinking for understanding and preventing incidents.The 10 steps of conducting a conventional FMEA.How a system breaks out into its parts.How RCA and FMEA connect into a cumulative Cause Map™ diagram—a tool that captures the different failure modes over the life of a system.

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Cause Mapping® Root Cause Analysis for Facilitators + Documentation Workshop – Houston TX – May

May 16 - May 18
Hilton Garden Inn – Houston, 12101 Shadow Creek Parkway
Houston, TX 77584 United States

The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.

Find out more »

How a 5-Why Expands Into a Complete Investigation – Recorded Webinar

May 19 at 10:00 AM - 10:45 AM CDT

Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.

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5-Why DOs and DON’Ts

May 26 at 10:00 AM - 10:45 AM CDT

A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include 5-Why Basics and Benefits, Drawbacks and Misuse of a 5-Why, Does a 5-Why align with a Cause Map™ diagram?

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How to Investigate: Human Error Online Short Course – May 26

May 26 at 1:00 PM - 3:00 PM CDT

The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.

Find out more »

June 2023

Facilitating and Documenting a Root Cause Analysis (RCA)

June 2 at 10:00 AM - 10:45 AM CDT

This free webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.

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How to Build an Investigation File as a Report

June 8 at 10:00 AM - 10:45 AM CDT

Our updated template in Excel makes it easier to save your entire investigation in easily sharable formats. In this webinar we will walk you through the different ways to compile the results of your investigation into a condensed, easily sharable report – whether you’re looking for Excel, PowerPoint, Word or a Summary PDF, we’ve got you covered.

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Presenting an Investigation to Management

June 9 at 10:00 AM - 10:45 AM CDT

You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® investigation template in Excel. You’ve created your investigation file and now it’s time to present your findings.

In this webinar, we’ll explain how to effectively present your Cause Map™ diagram and investigation findings to your colleagues or managers. We’ll address what to include in your summary, what points to emphasize, the order of presenting information as well as what language to use to have the most impact.

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Root Cause Analysis 101 – June 9

June 9 at 1:00 PM - 3:00 PM CDT

Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

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Cause Mapping Root Cause Analysis Online Workshop – June 13-15

June 13 at 12:00 PM - June 15 at 3:00 PM CDT

This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.

Find out more »
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