Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on October 26-28!
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.
Find out more »Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.
Find out more »How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.
Find out more »The template, which we provide for free, is a workbook in Microsoft Excel created specifically to allow users to document, analyze and present their root cause analysis within one file. Each worksheet has a specific purpose within the investigation and allows you to document the different parts of a complete incident investigation. This free webinar will explain the purpose of each of the worksheets included in the file, as well as offer a few helpful tips and tricks to complete your investigation.
Find out more »The 5-Why Cause Mapping Root Cause Analysis short course teaches people to apply cause-and-effect thinking to break down daily problems. The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.
Find out more »During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.
Find out more »During this two-hour online training course, you will learn to dissect some of the troubled work processes within your company. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. Using the Cause Mapping® method, we will show you how it’s a gateway that reveals specifically how to prevent a problem from occurring again. The solutions implemented provide a great example that there’s more than one way to solve a problem.
Find out more »This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.
Find out more »Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.
In this online short course, you will learn:
What RCA is and how to use it effectively to solve day-to-day and catastrophic problems
The difference between categorizing and analyzing a problem
About the use and evolution of common tools like 5 Whys, Fishbone Diagrams and logic trees
How to document and present your own RCA investigations
This course is for managers, technical leads and frontline problem solvers interested in understanding how to improve your problem-solving culture. It applies across industries from manufacturing to energy to healthcare to IT.
Find out more »We are all human and therefore must acknowledge that as humans, we are prone to making mistakes. Labeling a problem simply as a case of “Human Error” is self-evident and shortsighted. Most concerning is that it misleads you from the ultimate purpose of your investigation. Instead, we are stuck with generic action items such as "Don't mess up," "Be more careful," or "Follow the procedure" that do little to reduce risk. If you have seen any of these as an output from an investigation then you are all too familiar with this shortcoming.
Find out more »The fishbone cause-and-effect diagram is recognized as a standard quality tool around the world. Working from Ishikawa’s original idea, there are five lessons that can improve the way people define a problem, dissect the causes and discover effective solutions.
Find out more »The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process The How to Investigate: Human Error short course focuses specifically on how to drive your investigation past many of the common generic stopping points such as “human error." Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
The workshop highlights the importance of work process and how the type of error made can drive specific solutions that improve work process.
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization.
Find out more »A widely known tool that is regularly misused.
An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include:
• 5-Why Basics and Benefits
• Drawbacks and Misuse of a 5-Why
• Does a 5-Why align with a Cause Map®?
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.
Find out more »The 5-Why Cause Mapping Root Cause Analysis Online Short Course teaches people to apply cause-and-effect thinking to break down daily problems. This course is for frontline problem solvers, technical leads and management. It’s applicable to safety, environmental, operations, maintenance and administrative functions.
Find out more »Learn how to become better at solving problems in your job in just 45 minutes. During this FREE live webinar, we’ll demonstrate the Cause Mapping method, as well as answer your specific questions about our approach to root cause analysis. The Cause Mapping method is evidence-based cause-and-effect and can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.
Find out more »Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.
Find out more »A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together.
Find out more »How long has it been since your last training with ThinkReliability? In this online short course, you’ll revisit the Cause Mapping method and further hone your problem-solving skills. We will review Cause Mapping concepts and conventions, the basics of cause and effect thinking, cause-and-effect fundamental relationships and common errors by facilitators. The session will culminate into a case study that brings all the pieces together.
Who should attend?
The focus of this course is to refamiliarize attendees with the Cause Mapping method and provide an opportunity for attendees to ask method application questions. Prior Cause Mapping workshop attendance is recommended.