Root cause analysis (RCA) is an approach for identifying the underlying causes of an incident, so the most effective solutions can be identified and implemented. Beyond solving problems after they’ve happened, RCA strategies can be applied before, during or after an event to prevent failures and mitigate risk.

In this online short course, you will learn:

• What RCA is and how to use it effectively to solve day-to-day and catastrophic problems
• The difference between categorizing and analyzing a problem
• About the use and evolution of common tools like 5 Whys, Fishbone Diagrams and logic trees
• How to document and present your own RCA investigations

This course is for managers, technical leads and frontline problem solvers interested in understanding how to improve your problem-solving culture. It applies across industries from manufacturing to energy to healthcare to IT.