Join US for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on October 26-28!

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Process Mapping 101 Online Short Course – October 28

October 28 at 1:00 PM - 3:00 PM CDT


Topic: Process Mapping 101
Duration: 2 hours
CEUs: 0.2
Cost: $179*

Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

In this online short course, you will learn:

  • why a process map is valuable as a communication tool
  • how to identify the process as a system
  • the appropriate level of detail needed
  • the DOs and DON’Ts for building process maps
  • the conventions that leverage the tool’s value
  • how to build a process map

After the course, attendees will receive:

  • Training Summary Document (PDF)
  • Cause Mapping Template in Microsoft Excel
  • Examples that were presented during the course
  • Certificate of Completion with 0.2 CEUs**

Register Now

*Group and corporate rates are available.

**ThinkReliability has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). As a result of our Authorized Provider membership status, ThinkReliability is authorized to offer 0.2 CEUs for this online short course.


October 28
1:00 PM - 3:00 PM CDT
Event Category: