Edward Deming, widely acknowledged as the leading management thinker in the field of quality once said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” Your work processes dictate your results. When problems occur, they are the result of gaps and breakdowns in your process. So how do you make effective, sustainable work process improvements? In this online short course, you’ll learn about one of the most effective tools for evaluating and improving your work process: the process map.

In this online short course, you will learn:

• why a process map is valuable as a communication tool
• how to identify the process as a system
• the appropriate level of detail needed
• the DOs and DON’Ts for building process maps
• the conventions that leverage the tool’s value
• how to build a process map