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Cause Mapping Root Cause Analysis Online Workshop – November 17-19

November 17, 2020 at 12:00 PM - November 19, 2020 at 3:00 PM CST

Workshop Details

The Cause Mapping Online Workshop is divided into 4 modules totaling 10 hours of live training. The first 3 modules will teach you all of the material. The fourth module is a unique one-on-one session with one of our Cause Mapping Facilitators to provide feedback on a problem investigation that you choose. This final session serves as an opportunity to practice what you’ve learned on your problem. You will have up to 1 month following the 3rd module to schedule your Module 4 Review. This module is often recognized as the most beneficial exercise of the course.

Workshop Agenda

Module 1: Tuesday 12:00PM - 3:00PM CDT – Cause Mapping Fundamentals

The first module consists of lecture and exercises to introduce the Cause Mapping approach, review principles and concepts, and practice the mechanics of Cause Mapping. Additional exercises are assigned for self-study following the module.

Module 2: Wednesday 12:00PM - 3:00PM CDT - Facilitating a Complete Investigation

The second module focuses on how to incorporate the Cause Map within a complete and comprehensive investigation. It addresses evidence collection and documentation, facilitation techniques, and getting participation through a prevention focus. The module will also show you when and how to incorporate other useful investigation tools such as timelines, diagrams, photos, and process maps.

Module 3: Thursday 12:00PM - 3:00PM CDT - Documentation & Other Applications

The third module focuses on the documentation skills needed to effectively investigate a problem. The module utilizes hands-on practice to help develop documentation skills. Each attendee must have Microsoft Excel on their computer to practice the tips and lessons during the module.

Module 4: (set up by attendee) Case Study Application and Review

The final module is designed to provide feedback on a Cause Mapping Investigation conducted by the attendee. Once Module 3 is completed, the attendee will identify a problem within their organization to investigate, applying what was learned. ThinkReliability will assign an instructor to coach and provide feedback as the attendee works through the problem. The ThinkReliability coach will coordinate a time to review the incident online once it is ready. It is recommended that this exercise is completed within 2 weeks of attending Module 3. This module is often cited as the most valuable exercise within the workshop as attendees receive personalized feedback on a real-world problem in their organizations.

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How it Works

The Cause Mapping online workshop allows us to take advantage of a mix of training tools (polls, lecture, case studies, Q&A, assessments, and exercises) to enhance the interaction and achieve the learning objectives. You will receive an electronic enrollment packet that includes a workbook PDF and other examples needed to participate in the workshop, along with a log-in to access the training sessions and download student resources.

At the scheduled time of your training module, simply click on the provided link to join the session. For the audio portion, you will have the option of listening via your computer speakers, or you can also dial into a conference bridge via telephone (recommended). During the training sessions, you will be encouraged to participate via:

  • Workbook exercises
  • Online polls
  • Question and answer (via chat or over the phone)
  • Assessments to verify learning objectives
  • Shared experiences from other students
  • Excel documentation exercise (using the Cause Mapping Template)
  • One-on-one review of your case study exercise

Between the modules, additional self-study exercises and activities are assigned to further enhance your knowledge and understanding of the material.

Be sure to visit our Cause Mapping Online Public Workshop FAQ page to get answers to all your questions.


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November 17, 2020 at 12:00 PM CST
November 19, 2020 at 3:00 PM CST
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