This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.
The course is divided into three 3-hour modules with an additional one-hour case study review–totaling 10 hours of live training. The first three modules cover the material, while the case study review is scheduled a week or two later to allow attendees to get feedback from the instructor on Cause Map diagrams they have worked since the training. This final session serves as an opportunity to practice what was learned and is often recognized as the most beneficial exercise of the course.
Module 1: Tuesday 12:00PM - 3:00PM CDT – Cause Mapping Fundamentals
The first module consists of lecture and exercises to introduce the Cause Mapping approach, review principles and concepts, and practice the mechanics of Cause Mapping. Additional exercises are assigned for self-study following the module.
Module 2: Wednesday 12:00PM - 3:00PM CDT - Facilitating a Complete Investigation
The second module focuses on how to incorporate the Cause Map within a complete and comprehensive investigation. It addresses evidence collection and documentation, facilitation techniques, and getting participation through a prevention focus. The module will also show you when and how to incorporate other useful investigation tools such as timelines, diagrams, photos, and process maps.
Module 3: Thursday 12:00PM - 3:00PM CDT - Documentation & Other Applications
The third module focuses on the documentation skills needed to effectively investigate a problem. The module utilizes hands-on practice to help develop documentation skills. Each attendee must have Microsoft Excel on their computer to practice the tips and lessons during the module.
Module 4: (set up by attendee) Case Study Application and Review
The final module is designed to provide feedback on a Cause Mapping Investigation conducted by the attendee. Once Module 3 is completed, the attendee will identify a problem within their organization to investigate, applying what was learned. ThinkReliability will assign an instructor to coach and provide feedback as the attendee works through the problem. The ThinkReliability coach will coordinate a time to review the incident online once it is ready. It is recommended that this exercise is completed within 2 weeks of attending Module 3. This module is often cited as the most valuable exercise within the workshop as attendees receive personalized feedback on a real-world problem in their organizations.
How it Works
The Cause Mapping online workshop allows us to take advantage of a mix of training tools (polls, lecture, case studies, Q&A, assessments, and exercises) to enhance the interaction and achieve the learning objectives. You will receive an electronic enrollment packet that includes a workbook PDF and other examples needed to participate in the workshop, along with a log-in to access the training sessions and download student resources.
At the scheduled time of your training module, simply click on the provided link to join the session. For the audio portion, you will have the option of listening via your computer speakers, or you can also dial into a conference bridge via telephone (recommended). During the training sessions, you will be encouraged to participate via:
- Workbook exercises
- Online polls
- Question and answer (via chat or over the phone)
- Assessments to verify learning objectives
- Shared experiences from other students
- Excel documentation exercise (using the Cause Mapping Template)
- One-on-one review of your case study exercise
Between the modules, additional self-study exercises and activities are assigned to further enhance your knowledge and understanding of the material.
Be sure to visit our Cause Mapping Online Public Workshop FAQ page to get answers to all your questions.