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Join US for the next Cause Mapping Root Cause Analysis Public Workshop on September 10 – 12 in DALLAS, TX!
The term “procedure not followed” is used to explain when a person didn’t follow a defined work process. Many organizations mistakenly believe “procedure not followed” is the end of an investigation. The next question, “Why wasn’t the procedure followed?” is where you find the “good stuff.” Too often, companies don’t do an effective job digging into the details of why a particular procedure wasn’t followed. This webinar introduces the basics for preventing “procedure not followed” issues in your operations.
This webinar has already ended, but you can still view the “How to Investigate ‘Procedure Not Followed’ – Introduction” webinar recording.