High-reliability organizations (HROs) are high-quality operations that are relatively error-free over long periods of time. A “layers of protection” approach helps mitigate risk and reinforce a prevention culture in order to become a high-reliability organization. This course is intended for those interested in improving the reliability of their organization by establishing a systematic approach for investigating and preventing problems in their department or across their business unit.

An overview is provided of the Cause Mapping® method and how it aligns with a scientific approach to objectively and consistently dissect all problems.

You will learn:

• The essential parts of an investigation
• Common investigation mistakes managers make
• A consistent, repeatable way to define every problem
• The importance of both basic and detailed explanations
• How single incidents can reveal systemic issues
• Tips for establishing a sustainable prevention program

This session also provides several Human Performance & Work Process Reliability examples to explain how mistakes occur and what some organizations do to significantly lower the rate of human error. The relationship between problems and work processes is an important takeaway for leadership to understand what Highly Reliable Organizations do and how the approach can be applied within their groups.