Problems pinpoint where work process needs to be improved
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Process dictates results. Your problems provide an opportunity for process clarity. In other words, problem-solving is an opportunity to identify the breakdowns and gaps within your work processes. By conducting a thorough investigation when a problem occurs, you have an opportunity to reveal lessons learned, which can then lead to the implementation of best practices across your organization.
These solutions represent continuous opportunities for improving processes at work. While this approach is reactive because we are looking at a problem that has already occurred, the solutions identified are proactive in that they allow us to make changes to the way we execute work processes going forward and mitigate the risk of other problems as well.