Attend Our Next Cause Mapping Public Workshop in Houston TX on February 6, 2018

<< Our team

Mark Galley

President, Instructor, Investigator, Certified Reliability Engineer

Cause Mapping RCA Investigator, Instructor & Program Developer
Mark has a Bachelor of Science in Mechanical Engineering from the University of Colorado in Boulder and obtained his certification as a Reliability Engineer in 1993 through the American Society for Quality.

Mark’s practical experience in root cause analysis and work process reliability was developed during his time at the Dow Chemical Company. Mark founded ThinkReliability in Houston in 2000 and has been instructing root cause analysis workshops and providing facilitation services since. He is a regular presenter at national conferences and is a member of the National Speakers Association.

Skills and Qualifications

  • Certified Reliability Engineer
  • Root Cause Analysis
  • Incident Investigation
  • Facilitation and Documentation
  • Process Improvement
  • Microsoft Excel
  • Reliability
  • Risk Management

University of Colorado in Boulder
Bachelor of Science (BS), Mechanical Engineering


  • Manufacturing
  • Power Generation
  • Aviation
  • Refining
  • Telecommunications
  • Healthcare
  • Information Technology
  • Aerospace
  • Marine
  • Transportation

Contributor to

  • Incident Blog
  • Cause Mapping Case Study Examples
  • Root Cause Analysis Training Webinars
  • Root Cause Analysis Training Videos