Join US for the next Cause Mapping Root Cause Analysis Public Workshop in HOUSTON on January 25-27!

Careers: Director of People Operations
- - - - - - - - - - - - - -

Director of People Operations - Application Process
- - - - - - - - - -

ThinkReliability is a consulting and training organization focused on solving problems, improving business processes and making a difference. In our Cause Mapping® Root Cause Analysis workshops, we teach individuals how to thoroughly investigate and prevent everything from day-to-day recurring problems to catastrophic events.

Headquartered outside of Houston, Texas, with employees working remotely across the U.S., ThinkReliability has been providing Cause Mapping® training and consulting projects globally for more than 20 years. We serve clients across industries including aerospace, agriculture, chemical, defense, energy, healthcare, IT and manufacturing, to name a few.

We are a small business with a broad reach. While working at ThinkReliability, no two days are the same. If you are someone who is always looking for ways to make things better and more efficient, and if you seek an opportunity to help businesses improve and to provide a great work culture to people across the United States, ThinkReliability will be a great place for you.

Our Director of People Operations will be a key element of our success. Each of our employees is a face of our company, representing who we are, our principles and our mission. This role will have a direct impact on the ThinkReliability culture and client experience.


Cause Mapping® is a registered trademark of ThinkReliability. The Cause Mapping® method is a simple application of the scientific method – basic cause-and-effect analysis. It applies to troubleshooting, root cause analysis and incident investigation (critiques). Our method has no acronyms, no terminology, no lingo and no software to license. We take a first-principles approach to explain exactly how and why an issue occurred so that effective solutions to mitigate risk can be identified. We document incidents using paper, dry erase boards and electronically in Microsoft Excel.


Our goal is to develop, enable and retain great, high-achieving people. The Director of People Operations will be responsible for people management and program implementation across the organization. This position will develop multi-year talent plans that ensure a consistent, high-performing workplace. In this role, we’ll ask you to leverage your experience across strategic and tactical people operations functions to lead things like performance management, compensation analysis, employee relations, benefits administration, and work process improvement. We’re looking for a culture champion who has had proven success in a growing company. We appreciate proactive, entrepreneurial leaders who continually challenge ideas, innovate and exceed expectations with a passion for helping others.


The Director of People Operations will:

  • Manage human resources needs across the organization, including hiring, payroll, compensation and benefits strategy
  • Build and implement programs across recruiting, onboarding, training feedback and culture building to reinforce what it means to be a ThinkReliability employee
  • Deliver core human resources services including employee relations, employee health/safety, employee learning/development, and HR legal/regulatory compliance
  • Implement and manage performance appraisal process
  • Oversee office operations, including, but not limited to:
    • reviewing contracts
    • documenting, overseeing and improving work processes
    • communicating with landlord and various third-party vendors
  • Build a strong business relationship with all ThinkReliability employees
  • Uphold the values and goals of ThinkReliability
  • Establish effective employee recognition programs
  • Strive for excellence in all tasks
  • Other duties as assigned or identified


  • Bachelor’s degree in business administration, human resource administration, psychology or other related fields; master’s degree or relevant related experience a plus.
  • 7+ years of increasing responsibility in Human Resource Management or People Operations in all prominent areas of the employee lifecycle.
  • Ability to shape People Operations strategies and priorities 2+ years out, while also diving in and executing those strategies.
  • Experience finding, recruiting and managing people across various skill sets.
  • Experience working with multi-site or remote employees.
  • Self-starter who is willing to do what it takes to get things done.
  • Inquisitive and detail-oriented personality, seeking to comprehend complex systems and processes.
  • Continuous optimizer.
  • Not afraid to take initiative and help wherever needed.
  • Experience in process creation and change management.
  • Highly resourceful team player with the ability to be effective independently.
  • Strong interpersonal skills to effectively communicate and interact within all levels of an organization.
  • Knowledge on employment law matters, employment legislation and compliance management.
  • Experience working in an entrepreneurial or start-up environment.
  • Solid computer skills, including using MS Word, PowerPoint and Excel.
  • SharePoint experience a plus.
  • Fluency in Spanish a plus.


  • Autonomy
  • Group health insurance plan with standard benefits
  • Annual performance bonus potential
  • Employer contribution to SEP-IRA potential

How to Apply:

Upload the following materials in the form below:

  • One-page cover letter PDF explaining why you are a good fit for this position, as well as salary requirements
  • Resume in PDF form

Director of People Operations Application

  • Upload a copy of your cover letter here. Please include salary expectations.
  • Please attach your resume as a PDF here.
  • Please include additional information that you would like for us to know about you.