Join US for the next Cause Mapping Root Cause Analysis Public Workshop on MARCH 19-21 in Philadelphia PA

Careers: Client Services Coordinator
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Client Services Coordinator
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ThinkReliability is a consulting and training organization focused on solving problems and improving business processes. As consultants, we lead and document complete investigations. In our Cause Mapping Root Cause Analysis workshops, we teach individuals how to thoroughly investigate and prevent everything from day-to-day recurring problems to catastrophic events.

Headquartered near SH 288 and FM 518 in Pearland, TX, ThinkReliability has been providing Cause Mapping training and consulting projects globally for more than 18 years. We serve clients across industries including aerospace, agriculture, chemical, defense, energy, healthcare, information technology, manufacturing and others.

We are a small business with a broad reach. While working at ThinkReliability, no two days are the same.

THE METHOD

Cause Mapping is a registered trademark of ThinkReliability. The Cause Mapping method is a simple application of the scientific method – basic cause-and-effect analysis. It applies to troubleshooting, root cause analysis and incident investigation (critiques). Our method has no acronyms, no terminology, no lingo and no software to license. We take a first principles approach to explaining exactly how and why an issue occurred so that effective solutions to mitigate risk can be identified. We document incidents using paper, dry erase boards and electronically in Microsoft Excel.

JOB DESCRIPTION

The Client Services Coordinator is someone who is eager to go above and beyond to help our clients. This person is responsible for maintaining client records and building client relationships. He or she will listen to the needs of current and existing clients and match those needs up with ThinkReliability services and offerings. The Client Services Coordinator should be able to successfully determine a current or prospective client’s needs, send quotes for services, schedule training and follow up after project completion.

Candidates must be able to develop a thorough understanding of the ThinkReliability products and services. Successful candidates will be well organized, have previous sales experience, can identify trends and make connections, as well as have strong problem-solving skills and work well as part of a team.

JOB RESPONSIBILITIES

  • Actively listen to clients and identify needs; provide the necessary resources as well as constant follow-up with clients
  • Consult with customers to analyze business requirements and convert requirements into product and service support solutions
  • Provide exceptional service from initial client contact to sending quotes and scheduling clients for training
  • Work with team to coordinate training schedule based on client needs and instructor availability
  • Maintain detailed records of potential and current client data utilizing existing ThinkReliability systems
  • Identify additional opportunities within existing accounts
  • Track the status of prospects throughout the funnel to the point of Instructor/Workshop handoff
  • Assist in refining current processes
  • Work closely with the director of marketing to identify messaging opportunities based on client request trends
  • Assist in scheduling and monitoring day-to-day online communications with current and existing clients based on trends

THE IMPACT YOU WILL HAVE

You will focus on creating new opportunities and partner with operations to drive prospective opportunities to a successful close. This role will require a mix of account and contact research, emailing, opportunity qualification, contact nurturing and relationship building.

QUALIFICATIONS

  • Bachelor’s degree in business or communications
  • 1-2 years of experience in a customer service and/or sales role
  • 1+ years of experience participating in account planning, sales strategy meetings, as well as product feedback and enhancement brainstorming sessions
  • Aptitude for problem solving and the ability to determine solutions for customers using a consultative sales approach
  • Outstanding knowledge of MS Office; knowledge of HubSpot, QuickBase and/or SharePoint is a plus
  • Excellent communication/presentation skills and ability to build relationships
  • Ability to manage numerous requests concurrently and strategically
  • Strong interpersonal skills to effectively communicate and interact within all levels of an organization
  • Inquisitive and detail-oriented personality
  • Interest in being a problem-solving resource for others
  • Strong organizational and time-management skills
  • Fluency in a foreign language a plus
  • Experience with selling and scheduling conferences and training a plus

How to Apply:

Upload the following materials in the form below:

a. One-page cover letter PDF explaining why you are a good fit for this position, as well as salary requirements

b. Resume in PDF form

Client Services Coordinator

Apply for the Client Services Coordinator position
  • Upload a copy of your cover letter here. Please include salary expectations.
    Accepted file types: pdf, doc, docx.
  • Upload a copy of your resume here.
    Accepted file types: pdf, doc, docx.