Webinar: Help Page
GoToWebinar Attendee Quick Reference Guide.
Our webinars are hosted by GoToWebinar. They have a thorough attendee guide that can be used as reference for attending the webinars. Download the reference guide here.
I can't access the Webinar.
The most common problem in accessing the Webinar is a firewall that blocks access. Please see below for assistance.
My firewall is blocking the GoToMeeting download. Is there a safe way for me to see the Webinar?
If your personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) is blocking GoToMeeting, you need to select your firewall's option to allow GoToMeeting to access the Internet.
If you do not have a personal firewall but are in a "Business Environment," you may have a hardware firewall. Please provide this firewall configuration document to your IT department so that they may allow GoToMeeting to connect.
I still can't connect.
Contact GoToMeeting's Technical support by clicking here, call GoToMeeting's Customer Care team toll-free at 1-800-263-6317 or direct dial +1-805-617-7000. Or, email gotomeetingcare@citrixonline.com to request assistance.
I can't hear the presentation.
Make sure your audio mode is properly set. If you called the telephone number provided, the "audio mode" should be set to "use telephone". If you are listening through speakers and/or a headset, you should select "use mic and speakers."
I'm muted.
All attendees are muted during the Webinar. If you have a question, type it in to the question box.
I am connected to the Webinar but am having trouble with my sound or visual connection.
First, check your local internet connection and phone line. We verify the connection of both the VOIP and phone connections. If that is working properly, check to see that the date and time are set correctly on your computer. If it is inaccurate, it can create certificate verification issues that may impede your Webinar access.
I'd like to ask a question.
Under the "questions" tab is a space where you can send a question to ThinkReliability staff, who are online to assist in answering questions. Your question may be answered via email after the presentation.
I can't see the whole screen.
On the lower right hand corner of the Webinar screen is a circle with a down arrow. Click on this and it will give you options for viewing the screen, including "zoom to" which allows you to set the size of the Webinar window.
I still need help.
Contact ThinkReliability