Root Cause Analysis Webinar


Root Cause Analysis Webinar & Training Series



Register today to reserve your seat in one of our Free LIVE Webinars. Each session is approximately 45 minutes and packed full of useful information and tips for facilitating better investigations.

All our Webinars are offered in current New York City/ Washington DC (US East Coast Time).
Eastern Standard Time (EST) = GMT - 5 (November - March)
Eastern Daylight Time (EDT) = GMT - 4 (March - November)



"Healthcare facilities are coming under increased scrutiny for medical errors, including “never events” as developed by the National Quality Forum. The Cause Mapping method of root cause analysis can be used to determine what went wrong and how to fix it in the case of medical errors, AND to prevent these errors from happening in the first place. Join us for a FREE Webinar as we discuss the causes and solutions of wrong site surgeries (one of the “never events”) including case studies of actual wrong site surgeries. This Webinar will provide useful information to medical practitioners and administrators alike.

Learn more about some of the wrong-site surgeries we’ll discuss ahead of time on our site by visiting:  Proactive Wrong-Site Surgery Cause Map.HTML code:


When a problem occurs in a company, it’s important to understand exactly how it happened. Organizations with a blame mentality typically have a difficult time getting details. People with first-hand information are less likely to share facts if they think it will result in disciplinary action, in short, because they don’t want to lose their jobs. Organizations focused on prevention have to make it easier for employees to share what they know so that the analysis is accurate. Management may believe that a prevention focus undermines accountability, but it doesn’t have to. A bias for prevention can actually help define accountability, especially if the specifics within a particular work process have not been clearly defined. In that case, the people closest to the work will have to be involved in both the problem investigation and the solutions.

This FREE Webinar covers the basic differences between these opposing approaches and explains the benefits of establishing a prevention culture.


During this FREE Webinar, we will present a case study of the issues facing the Hubble Telescope. There are several specific lessons on risk, reliability and root cause analysis that can be applied within your organization.


This FREE Webinar will provide you with an overview on how to use the Cause Mapping template in Excel 2013, 2010 and 2007. We will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation without investing in new expensive, complicated software.


One of the cornerstones of ThinkReliability's approach is that we don't use complicated, expensive software to build Cause Maps - we use Microsoft Excel. The drawing tools within Excel are intuitive, flexible and can quickly create a detailed Cause Map. All the documentation for an incident fits within one Excel file, which can be viewed by anyone who has Excel. In this Webinar, we'll teach you how to create graphics and diagrams to aid in the understanding of your incidents using only tools available in Excel.


During this FREE Webinar, we will present a case study of the hotel walkway that collapsed on July 17, 1981, killing 111 in Kansas City. There are several specific lessons on risk, reliability and root cause analysis that can be applied within your organization.


In remembrance of the anniversary of the Concorde crash, we will present a FREE case study Webinar of this historic disaster. On July 25, 2000 a Concorde Supersonic jet crashed near Paris, France killing all 109 people onboard in addition to 4 on the ground. A tire on the left side disintegrated while the aircraft was accelerating during take-off and struck the underside of the wing, rupturing a fuel tank. Fuel poured from the tank and ignited. The Concorde had already reached a velocity where it could not stop safely by the end of the runway so it lifted off the runway with flames hanging from the left wing. The Webinar will discuss the causes of the disaster, including several specific lessons on risk, reliability and root cause analysis that can be applied within your organization.
Think Reliability :: Root Cause Analysis





Cause Mapping I & II - Effective Root Cause Analysis Workshop Training
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