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We Investigate and Prevent Problems

Request a Quote ThinkReliability focuses on problems and processes.  As consultants, we lead and document complete investigations of specific client issues.  In our Cause Mapping workshops, we teach individuals how to thoroughly investigate and prevent everything from day-to-day recurring problems to catastrophic events.  Our consultants and instructors all have strong technical backgrounds with extensive practical experience from the field.

We provide fundamental skills that simplify the concepts of root cause analysis, incident investigation and problem solving.  We improve the way people communicate details of what they know to discover better solutions.  High reliability requires a basic understanding of problems and processes and involves both management and the people who perform the work.  We start with whatever fits the client’s specific needs.  That may be one problem, one group, one site or even a complete strategy to establish a reliability culture across the organization.

The Cause Mapping method is an extremely effective systems-thinking approach to root cause analysis that improves the way people collect and organize information.  It minimizes terminology and buzzwords by focusing on basic principles.  Clear communication is required for solving problems effectively . The Cause Mapping method teaches individuals how to document information with pen and paper, using dry-erase boards, on chart paper or electronically in Microsoft Excel.  The Cause Mapping method is used in a variety of industries by front line employees and management to prevent problems and improve results.

The importance of problem solving skills in your organization

The effectiveness of your organization is a function of how well the individuals and groups within the organization analyze, document, communicate and solve problems.  The Cause Mapping method of root cause analysis provides specific skills and steps to improve not only how the problem is solved, but how long it takes to solve the problem.

Determine the total impact of your problems

Even a simple analysis can be eye-opening to the people who deal with the problem on a regular basis.  Managers are sometimes unaware of the details that those closest to the work view as common knowledge.  Let us show you with a free demonstration how the total value of just one problem can impact your business.  Ironically, the resources you need to improve your operations are already on your payroll!  Most organizations are capturing the total value of their problems as simply economic costs.  Realistically, the total value also includes the risk to safety, customers and operations.

The Cause Mapping method provides a disciplined thought process for working through complex problems.  This can be applied by one person or a group of people.  The Cause Mapping method involves both critical thinking and creative ideas.  Analyzing why an issue occurred with objective facts and creative, thoughtful insight leads to better solutions.  And meets goals.  A wide variety of employees benefit greatly by attending our Cause Mapping - Effective Root Cause Analysis workshops.  Those roles include engineers to attorneys, technicians to managers, supervisors to front-line employees.

Positive & Negative Cause Maps

People typically think of looking at causes as a way to investigate negative, reactive problems.  The Cause Mapping method can be used to identify why something went poorly as well as why something went well. Determining the causes of why something went well can be extremely important for duplicating those results again and across an organization.

Proactive & Reactive Cause Maps

It can also be used for investigating both why something did happen (the past) and how something could happen (the future).  What could cause the negative effect to happen is risk management. What could cause the positive effect to happen is the identification of specific actions to meet a goal.

One Problem at Time

The Cause Mapping method is an extremely effective tool for leading a group of people through a complex investigation. The method does not have to be implemented across an organization for it to be effective. The Cause Mapping method of root cause analysis can be used to work one problem at a time. Achieving results from a thorough and effective investigation is the best way to grow the approach within an organization.

One Person

This structured approach to root cause analysis can be used by one person to lead an entire investigation.  The Cause Mapping method focuses on evidence-based cause-and-effect analysis and helps people within an organization consider more creative solutions. One person familiar with the Cause Mapping method can lead a group through a complete investigation even though the attendees may be seeing the approach for the first time. The simplicity and effectiveness of the tool is one of the reasons that our clients select our method. One person can get results from the Cause Mapping method working one problem at a time.

Understand the "Why" Side of your Business

Cause Mapping method of root cause analysis helps people understand why a failure or problem occurred in their operations.  Uncovering the specific details of why a problem happened is essential for identifying exactly what needs to be done to prevent it.  The "Why" side of your business is the clear explanation of exactly why a problem occurred.  Consider how important the answers to these questions are for improving results in your business.


Area Questions

Safety Why did we have that injury?

What should we do to prevent those injuries?

Manufacturing Why did we have that down time?

Why is that product off spec?
Operations Why did we make that error?

How did we miss that?

Why did we have that delay?

Why is this process so confusing?
Healthcare  Why did that medication error occur?

Why did we have that near miss?
Customer Service Why was the customer unhappy?

Why was the customer pleased? (so we can repeat it)
Sales Why did we lose that sale?

Why did we make that sale? (so we can repeat it)
Performance Why does it take longer to process some orders?

Why has performance dropped in this area?
Projects Why did the project take too long?

Why did the project overrun the budget?
Environmental Why did we have a release?

Why did we have a spill?
Maintenance Why did the component fail?

Why do we have recurring problems?

Why is our reliability so poor?

Answering these questions in detail using an extremely clear and simple format is the focus of our business.  Cause Mapping breaks these questions down into specific cause-and-effect relationships laid out in an intuitive, visual format that allows everyone to "see" all of the information.  
Think Reliability :: Root Cause Analysis

Cause Mapping I & II - Effective Root Cause Analysis Workshop Training
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Root Cause Problem Analysis